Imagine a GP service that fits in with your life


Imagine you’re struggling to juggle work and family but can fit in a GP’s appointment when it suits you. Imagine you need a prescription for your child before they go away on a school trip in 48 hours.

At AXA PPP healthcare we’ve imagined it all. It’s why we’ve developed our Doctor@Hand service provided by Doctor Care Anywhere.

It lets you speak to a GP by video or by phone, from anywhere in the world, day or night.


How it works

Doctor@Hand is the GP service that fits around your life, not the other way round.

Check list
Easy to use

Everything you and your family needs is in one place, from booking your appointment and seeing a GP when it suits you, to having your specialist referral sent straight to our Fast Track Appointments team. And, if you want, you can have the information shared with your regular GP, so they’re updated after each appointment.

Medical assistance
Convenient video or phone appointments

Just book an appointment online or through our app and you or your family could be talking to a doctor within hours. You’ll have 20 minutes to chat by video or phone from wherever’s convenient for you.

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Everything from diagnosis to referrals

All the doctors are experienced and registered with the General Medical Council. They’ll be able to diagnose any problems you or your family may have and recommend treatment. They can also arrange referrals to specialists, and you won’t have the hassle of going to the chemists. It’ll all be delivered to your home or office.

24/7 GP access

You and your family can talk to a GP 24 hours a day, seven days a week, 365 days a year. Gone are the half days spent at the doctors – you can now fit appointments around your life.

Five free consultations included with Extended Cover

When you take out a Personal Health plan and choose our Extended Cover option, you’ll have access to five free Doctor@Hand consultations a year – for you and the dependants you choose to cover.

Home or abroad

Whether you’re on holiday or abroad, you can get the advice, reassurance and the medicine you need to feel better.


How do I get started?

When you take out a Personal Health plan and choose our Extended Cover option, you’ll have access to five free Doctor@Hand consultations a year.

If you've already got the service, just visit the Doctor Care Anywhere website where you can follow the simple steps to register a profile and book an appointment.

Small Business

When you take out a Business Health Select plan and choose our Extended Cover option, your employees will have access to five Doctor@Hand consultations a year – for them and the dependants they choose to cover.


Imagine your employees not having to call to book a GP appointment, or travel to a surgery. Now your people can access a GP service wherever and whenever they want to. Discover how Doctor@Hand can support your wellbeing strategy.