In recent weeks, private hospitals have been prioritising resources for Covid-19 patients and the vulnerable. Because of this, many diagnostic services and non-urgent operations have been unavailable. As the coronavirus emergency eases, some private healthcare facilities are now accepting private patients again, although there will be some regional differences and people may have to travel further than normal.
Where treatment still isn’t available, our new Clinical Support Centre can arrange remote video or phone appointments with healthcare professionals. Or we can pre-authorise eligible treatment so members are ready to go as soon as it does become available.
To help answer your questions, here is our latest information on how Coronavirus (COVID-19) affects your health and travel insurance
Beyond these exceptional times, our private health insurance plan, Personal Health, offers prompt access to eligible health treatment, from seeing a specialist for diagnosis (when you choose an Out-patient option) to having a comfortable stay while you’re in hospital.
We’ll ensure that, once you have a GP referral, you can choose who to see and where to go, from a list of approved specialists and hospitals, making sure you get the treatment you need giving you the flexibility to manage your health around your lifestyle.
We believe that great care puts you in control. Personal Health, puts you in control in two ways. It means being able to tailor your plan, so you’ve got the cover that’s right for you. This includes having the choice to add an out-patient option for specialist consultations and diagnostic tests, travel, dental care, physiotherapy and, subject to your medical history, mental health cover. It also gives you a choice of when and where you want to be treated, and who you want to be responsible for your care. We'll be there for you and your family when you need us most, covering you for the treatment of new medical conditions that arise after you join.
You will be able to choose between one of the following gifts* when you join:
The Defaqto and Moneyfacts 5 Star Rating is based on an assessment of the overall product, including the optional components. Where not all of the options are taken, this might affect the rating of the product.
Lines are open 9am to 8pm weekdays. We may record and/or monitor calls for quality assurance, training and as a record of our conversation.
*Terms and conditions apply: The two months discount on private healthcare insurance is for new customers only. If paying annually, you will only be charged for 10 months of cover. If you pay monthly, the last two months of the cover will be free. The Marks and Spencer £100 gift card will be redeemed via our ActivePlus website and is subject to separate ActivePlus terms and conditions. This offer cannot be used in conjunction with any other offer, apart from our 5% discount for paying annually. Offer maybe withdrawn at any time. Please click here for full terms and conditions.
Choice of one of the following five offers available on purchase of a Personal Health plan only (excludes child only plans). Offers limited to customers who are not, and have not in the last three months, been a member of any individual or corporate plan, policy or trust scheme underwritten or administered by AXA PPP healthcare Limited or AXA PPP healthcare Administration Services Limited. Offer is non-transferable with no cash alternative. Offer cannot be used in conjunction with any other offer, apart from our 5% discount for paying annually. Offer limited to one per household and may be withdrawn at any time or substituted for an equivalent product. A one-time voucher code will be sent to the email address you provided on purchase of your Personal Health plan, within 28 days of receiving your payment if paying annually or, if paying monthly, within 28 days of receiving your second month’s subscription (as long as you haven't cancelled your Personal Health plan). The voucher code will only be redeemable through the ActivePlus website against one of the following five items (T&Cs apply):
1. £100 M&S gift card
2. £150 ActivePlus voucher
3. Fitbit Charge 3 - (subject to stock availability) per Personal Health plan
4. Nuffield Health Assessment
5. Realise Health Assessment
World Privilege Plus is introducing AXA PPP healthcare to provide private health insurance to our members. World Privilege Plus Limited is an Introducer Appointed Representative of AXA PPP healthcare Limited which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. (The ActivePlus site is not regulated by either the Financial Conduct Authority or the Prudential Regulation Authority.) The healthcare plans are underwritten by AXA PPP healthcare Limited. Registered in England and Wales No. 3148119.