Right now, a lot about life has changed. But one thing that’s still the same is our commitment to our members.
Today, more than ever, we’re drawing on our years of experience to bring you the exceptional solutions that these extraordinary times demand. It means that, despite the urgent pressures faced by clinical staff and hospital facilities across the nation, we’re confident that we can continue to be here for you, whatever tomorrow brings.
If you have a health concern and you’ve put off diagnosis or treatment, please don’t delay any longer. We’re here to help you to get your health back on track. Find out more
“We’re committed to doing the right thing by our members. Any reduction in claims costs compared to 2019* arising from delays in treatment due to the coronavirus crisis will be refunded in proportion to your subscription paid.”
Tracy Garrad, CEO AXA PPP healthcare
Our new Clinical Support Centre gives you access to specialist consultations for a range of conditions, despite the lockdown, from the safety and comfort of your own home. Call us and we’ll connect you to the right specialist.
Speak to a GP by video or phone from the safety of your home. Unlimited 24/7 online GP appointments (subject to fair-use) are now free of charge to our individual and SME members.
Right now, looking after our mental wellbeing is important. So we’ve teamed up with Thrive – the app that helps you boost your mental wellbeing and build resilience – to offer our individual and SME members a free subscription until 30 September 2020.
Don’t forget, we have a range of health and wellbeing services to support you during these challenging times. From talking to a physiotherapist by phone to checking your medication with a pharmacist, it’s all at your fingertips for you to use.
We’re increasing some plan benefits and removing restrictions to help you get the treatment you need.
If you can’t get the treatment you’re eligible for right now we’ll still authorise it for you, so when things return to normal you can have your treatment straightaway, as long as you maintain your cover.
No excess to pay and no outpatient limits on consultations and diagnostic tests for individual and SME members when using our new Clinical Support Centre. Normal policy limits apply to treatment.
NHS cash benefit payment increased by £100 per night from 1 April 2020 for 12 months. If you have any NHS inpatient treatment or NHS cancer radiotherapy or chemotherapy that we would have covered if you had had it privately, you can claim this benefit.
The overall NHS cash benefit limit, of a maximum of £2000 a year, has not increased; just the amount per night or per treatment. This applies to all individual and SME plans including those that which didn’t previously have the benefit. You can also claim if you’re hospitalised for COVID-19-related conditions.
Whether you’re planning a controlled return to the workplace or adjusting to new, remote ways of working, we’re here to help you meet the health and wellbeing needs of your teams.
We’ve created a risk assessment toolkit to help you put measures in place for a safe and successful return to work. For up to date information and guidance on working safely during coronavirus pandemic, please continue to follow the advice from Department for Business, Energy & Industrial Strategy and Public Health England.
The government has set out guidance for bringing employees safely back into the workplace. One such consideration is deciding whether to test your employees before they return to work. Our support guide outlines our latest thoughts as we continue to monitor the situation carefully.
As organisations develop new ways of working, the health and wellbeing of your teams is paramount. Our resource guide is packed with ways to help you support your line managers and employees - from dealing with anxiety and bereavement to top tips for home schooling tips and working from home.
Follow our latest guidance for travel members while travel options are restricted
Make sure we have your up-to-date email address so we can keep you up to date about how we’re here for you
For the latest number of coronavirus (COVID-19) cases and risk level in the UK (external link)
Visit the NHS' Coronavirus (COVID-19) (external link) resource for important information and guidance – including advice about staying at home to avoid getting coronavirus.
Use the NHS 111 online (external link) coronavirus service if you have symptoms of coronavirus – a high temperature or a new, continuous cough.
If you are looking for information regarding how coronavirus may affect your travel plans, please follow the guidance of the Foreign and Commonwealth Office (external link).
The commonest symptoms are a high temperature and a new, continuous cough. In addition, the sense of smell can be lost (anosmia) or changed, which can also lead to changes in the sense of taste. If you are concerned that you may have coronavirus visit the NHS 111 online (external link) coronavirus service.