Physiotherapy and advice for small businesses

Get a quote
call us on 0800 389 7413

Working Body

Problems with muscles, bones and joints have a habit of getting worse if they’re not treated. With Working Body, you and your team can talk to a physiotherapist over the phone without a GP referral. They’ll assess the symptoms, talk about what they could mean, and help plan what to do next. Working Body is available when you take out business healthcare cover with AXA PPP healthcare.

Keep your team fit, well and working

In 2016, 30.8 million working days were lost to bone, joint or muscle conditions. That’s one day for every employee in the UK¹. If you or one of your employees wakes up with a bad back for example, trying to get through a day at work can be tough. It could also lead to more problems and absences down the line.

Our musculoskeletal pathway has been rigorously and clinically tested, delivering better health for your people.

1 Amongst employees in full-time work in the UK, The office for National Statistics, 2016

How it works

Advice that fits in with busy lives

Your people won’t have to take time out for a GP appointment. Whether it’s during a lunch break or after the school run, one call to our Working Body team could help them get moving again.

No need to work through pain

As soon as there is a twinge, your or your team can call us and speak to our Working Body team. A qualified physiotherapist will call them back to talk through the symptoms and discuss possible treatment.


Hassle-free access to treatment

If the physiotherapist recommends specific exercises, they’ll guide you or your team through them so they can try them at home – or even at work – and explain how to stop the pain from returning. If follow-on treatment is needed, they’ll recommend next steps.

No need to see a GP for a referral

If you or one of your people needs physiotherapy, another hands-on therapy like osteopathy, diagnostic tests or a specialist consultation, they won’t need a GP referral (subject to appropriate cover). Our in-house team will find them the right expert quickly, and even get them an appointment with a specialist if needed.

Meet the people behind the service

Rebeccah McCulloch talks about Working Body, the clinically tested musculoskeletal pathway, only available with AXA PPP healthcare.

Working Body comes as standard

Sports injuries, repetitive strain injuries, twisted ankles – our physiotherapists are experienced in assessing and diagnosing all types of conditions over the phone. Working Body is included in all small business health plans.

You or your team also don’t need to worry about their initial phone consultation affecting their out-patient limit or the number of physiotherapy sessions they’re entitled to under your plan.


“The telephone assessment was friendly, very informative and made me feel at ease. The call handler was very knowledgeable and put me at ease. I was confident that he had diagnosed my issue accurately and the outcome – physiotherapy referral; was the right one”

AXA PPP healthcare member

Defaqto 5 star rating     feefo_platinum_service_2020_tag_dark.png

Our Business Health plan has been rated 5 Stars by independent financial information business, Defaqto. The Defaqto 5 Star Rating is based on an assessment of the overall product including all options. If some of the options are not selected, this will affect the product’s Star Rating.

Award-winning provider

  • Defaqto - 5 Star Rating
  • Feefo - Platinum Trusted Service Award
  • Your Money - Best Direct Healthcare Provider Award

* Phone lines are open 8:30am-5:30pm Monday to Friday. We may record and/or monitor calls for quality assurance, training and as a record of our conversation.