Imagine a GP service that’s fit for the working day

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Doctor@Hand online doctor appointments

Imagine, after a long day making big decisions for your business, you get home late and can still have that GP appointment you need. Imagine being able to book an appointment during the working day that suits your schedule, not your surgery’s. Imagine you need a prescription ahead of your business trip abroad in 48 hours.

No waiting room, the doctor will see you now

At AXA PPP healthcare we’ve imagined it all. It’s why we’ve developed our Doctor@Hand service, delivered by Doctor Care Anywhere.

  • With Doctor@Hand, you and your team can speak to a GP by video or by phone, from anywhere in the world, day or night.
  • Appointments are usually available on the same day, often within a few hours, 24 hours a day, seven days a week*.
  • Say goodbye to rushed appointments – each one is up to 20 minutes long, giving your employees plenty of time to talk about their health concerns**.
  • Just book online or use the app – there’s no limit to the appointments your team can make***.
  • Your Doctor@Hand GP can provide a specialist referral, if that’s what’s needed.
  • If you need a prescription, you won’t have to visit a chemist – you can have your medication delivered straight to your door, or wherever you happen to be in the world****.

We know how important it is for you and your people to be able to manage your health, so Doctor@Hand is included with every health-insurance option you choose for your small business. If you want the same freedom and flexibility with your face-to-face GP appointments, we’ve thought of that too – just select our Private GP option.

How it works

Health info
Convenient video or phone appointments

Just book an appointment online or through the app and you and your employees could be talking to a doctor within hours. You’ll have 20 minutes to chat by video or phone from wherever’s convenient for you.

Calls answered
24/7 GP access

You and your team can talk to a GP 24 hours a day, seven days a week, 365 days a year (subject to availability). Everyone can now fit appointments around their work. And when your employees can sort out their medical worries quickly, they’ll be healthier, happier and more productive.

GP to specialist
Everything from diagnosis to referrals

All their doctors are highly experienced and registered with the General Medical Council. They’ll be able to diagnose any problems you or your employees may have* and recommend treatment. They can also arrange referrals to specialists, and no one will waste time going to the chemists, as prescriptions can be delivered to the office or your home.

Unlimited Doctor@Hand consultations

There’s no limit to the number of times you and your employees can use our online GP service, subject to appointment availability and the Doctor Care Anywhere fair usage policy. Your employees will love the freedom and convenience of this service. It’s been built around helping them and any members of their family they name on their policy to stay fit and well, in and outside of work.

Medical records at a touch
Everything your team needs

Everything you and your team needs is in one place, from booking your appointment and seeing a GP when it suits you, to having your specialist referral sent straight to our Fast Track Appointments team. And Doctor Care Anywhere can share information with your regular GP, so they’re updated after each appointment.

Home or abroad
Home or abroad

Whether they’re on holiday or abroad for work, your employees can get the advice, reassurance and the medicine they need to feel better**.

Face to face appointments with a private GP

Today, we need our health to fit around our busy lives, not the other way around. That’s why we’ve also made it easy for you and your employees to see a private GP in person promptly when you or one of your team members becomes ill, at a time that’s convenient for you – and your business.

Find out more about Doctor@Hand, our 24/7 online GP service

Defaqto 5 star rating     feefo_platinum_service_2020_tag_dark.png

Our Business Health plan has been rated 5 Stars by independent financial information business, Defaqto. The Defaqto 5 Star Rating is based on an assessment of the overall product including all options. If some of the options are not selected, this will affect the product’s Star Rating.

Award-winning provider

  • Defaqto - 5 Star Rating
  • Feefo - Platinum Trusted Service Award
  • Your Money - Best Direct Healthcare Provider Award

* Phone lines are open 8:30am-5:30pm Monday to Friday. We may record and/or monitor calls for quality assurance, training and as a record of our conversation.

*Subject to availability.

**Doctor Care Anywhere is not an emergency medical service so we don't treat emergencies.

***Fair usage policy applies.

**** Out-patient drugs are not covered on your AXA PPP healthcare plan and may cost more than they would on the NHS. Medicine may not be available worldwide. Prescriptions are restricted in the USA and sanctioned countries.