Small business

Help for when the everyday doesn’t go to plan

Employee Assistance Programme

A family break-up. Difficulty with depression. Struggles with debt. Your employees bring so much more to work over and above themselves and the skills you employed them for. And, while some things they can manage, others might seem too much to cope with. 

With an Employee Assistance Programme (EAP) in place, they can get help with the things that are affecting them right from the start – before their everyday stresses begin to influence their wellbeing and productivity. 

Support for life’s everyday challenges

  • Know that your people have someone to talk to confidentially, 24 hours a day, 365 days a year.
  • Phone help for psychological and mental health conditions, including fast access to a fully qualified counsellor just a phone call away or on email, with no GP referral needed.
  • Support for the everyday challenges your employees face, including mortgages, debt and childcare provision.
  • Guide your teams to online help including practical, medical and wellbeing guides.
  • Increase the level of benefits your employees receive with EAP Premier, including up to eight sessions of face-to-face counselling, referral to a psychologist in complex cases and dedicated support for your management team.

An investment in team wellbeing

Julia’s accountancy business has eight employees. She’s always aimed for an open and honest culture within her team and likes to think that her staff will talk to her when things aren’t adding up in their personal lives. However, Julia knows that there are many things that people find it hard to talk about with someone they know, let alone with their employer. And she knows that the demands of running a small business sometimes take their toll on her, too. 

Julia has an Employee Assistance Programme included as part of her small business healthcare cover. Her staff have someone independent to talk to about their worries and concerns. And she can also reach out when she needs to.

What this option will pay for

  • Unlimited 24-hour phone support: for psychological and mental-health conditions, including access to a fully qualified counsellor.
  • Health information: your employees questions answered by our qualified Health at Hand nurses, pharmacists and counsellors, night or day.
  • Online help when you need it: information and guidance on a variety of practical, medical and wellbeing topics through our online portal.
  • Help with home and work life: practical, impartial support for home and family issues, as well as financial and legal matters such as dealing with debt, buying a house or your consumer rights, through our LifeManagementTM service.
  • Face-to-face counselling: up to eight sessions with a clinical specialist for each team member, as well as structured online live-chat counselling (EAP Premier).
  • Fast referral: direct to a psychologist in complex cases (EAP Premier).
  • Support for your managers: to help them to meet day-to-day team challenges (EAP Premier).

What's not covered?

As with most private healthcare plans, there are some exclusions and limitations. If you'd like to find out more about what is and isn't covered, call us on 0800 389 7413 or request a callback

Build a plan that's right for you and your business

At AXA PPP healthcare, we know that every small business is unique. That’s why we offer a choice of private medical insurance options and benefits that you can select from, so that you only pay for the cover you want.

Choose your cover options to create a package that works best for you and your team. For inspiration, take a look at our example plans. For more help, speak to one of our advisors on 0800 389 7413.

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