With you, every step of the way. We understand the effect a cancer diagnosis can have. How important it is to provide care and support for patients and their families from diagnosis through treatment and beyond.
That's why our dedicated cancer nurses are on hand to offer 24-hour phone support to members and their families, every step of the way.
If you are a member, or a relative of a member who has received a cancer diagnosis, the service is available through your Personal Advisory Team on Monday-Friday: 9am-5pm (outside these hours, please contact Health at Hand on 0800 003 004).
With years of experience, they're here to explain the next steps, dispel the myths and translate the jargon. They offer realistic, reassuring insight about what to expect from treatment and how to handle side effects, so there are no surprises down the road.
When you or a family member is seriously ill, having a sympathetic ear, someone who understands what you're going through, can really lighten the load. So, don't feel anxious or alone, our nurses can provide support - from what questions to ask your specialist or GP to how to manage side effects.
They can also simply listen.
It can be exhausting putting on a brave face for loved ones in tough times. But with our nurses, you can let that guard down, share your fears and be completely open and honest. They're here to see you through the challenges and give you a boost when you're down.
They can be a source of comfort when you need someone to listen, and they can give you ways to approach some of the tricky things that come with cancer - like how to talk to your partner or children about your illness.
Our nurses are available for members to call 365 days a year, seven days a week, 24 hours a day - and there's no question too small.
Whether you're looking for an answer to a query about your condition or treatment plan, or just a quick chat with a friendly voice on the end of a phone, you can talk to them about anything, and remain anonymous if you prefer.
If we don't have what you need, our nurses can direct you to reliable information from trustworthy independent organisations like Macmillan and Cancer Research UK.
They can also point you to dozens of agencies who offer help with the day to day challenges of cancer, from financial worries or transport services to dog walking and childcare.
Your treatment may be over, but our support for you is here as long as you need it.
Our nurses know that life is not the same after cancer. While many people will expect things to go back to the way they were, you may still feel anxious or unwell and may struggle to resume your old routine.
This is normal and it takes time.