Private health insurance – your health in expert hands

What is private health insurance?

Private health insurance gives you fast access to eligible health treatment when you need it. From seeing a specialist for prompt diagnosis to having a comfortable private hospital stay, we’re there to look after your health and wellbeing.

How does private health insurance work?

Private health insurance gives you all the benefits of private healthcare without the worry of how to pay for it. You pay regular subscriptions, then your insurer pays for your treatment, as long as it’s covered under your plan. That means you can put all your energy into getting better, knowing that side of things is taken care of.

We cover more than just the basics

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Consult with a GP through your smartphone or laptop

With Doctor@Hand, you can speak to a GP by video or phone, from anywhere in the world, day or night. You’ll have 20-minute appointments you can fit in around work, and with our Fast Track Appointments service you can see a specialist quickly and when it suits you.

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Talk to a Working Body physiotherapist over the phone without a GP referral

They’ll assess your symptoms and talk to you about what they could mean. If they think exercises could ease your pain, they’ll recommend some you can try at home. And if you need further treatment, they’ll help you plan what to do next.

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Use Fast Track Appointments to see a consultant quickly

You just need an open referral from a GP, and we’ll then give you a choice of three doctors with the right specialism to treat you. And with our private medical insurance they’ll only ever be a consultant – never a junior doctor or registrar.

Get a second opinion if there’s something you’re not sure about

If your consultant has recommended an operation or treatment and you’re not sure about it, we’ll arrange for you to see another specialist who can confirm what your doctor told you, or suggest a different course of action. You can then decide what to do next. This service is available if you choose our Out-patient option. 

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Ask us anything you like about your health, anytime

Check your medication with a pharmacist. Discuss your treatment options with a nurse. Talk to a counsellor about how you’re feeling. Speak to a midwife about your pregnancy. Your private medical insurance is here to put your mind at ease, so you don’t worry for a minute longer than you have to.

Lean on us if you’re seriously ill

We’ve got a team of nurses who specialise in caring for those living with cancer and heart disease. Every one of them knows what a diagnosis like this means, so you’ll never have to find your way on your own.

All our health insurance plans start with peace of mind

Our Core Cover

Personal Health, our private health insurance plan, covers treatment for a wide range of conditions as well as the cost of surgery, specialists’ fees and drugs,  if you need to spend time in hospital as an in-patient.

With our heart and cancer cover and care, you'll be covered for radiotherapy and chemotherapy and have a dedicated team of cancer nurses to support you. You can talk to us any time, day or night, so you’ll never have to find your way on your own.

Create your plan your way

Think about what’s important to you and what you want to cover. Making a list of priorities can help you choose the right plan for your needs. If there’s something you want to cover, it’s always worth asking us.

With options that truly reflect the way you live your life, we’ve made it easy for you to create private medical insurance that’s right for you and your loved ones.

Manage your private health insurance online

Member Online makes managing your membership easy. Just register using your AXA PPP healthcare membership number and you’ll be able to see how much of your private medical insurance cover you’ve used, check the conditions, treatments and payments you’ve claimed for.

Why choose us?

We know health, how precious it is and how much it means to you. We were founded by doctors and hospitals working together, and our service is still shaped by clinicians today.

Every day we use what we learned on the ward round, at the clinic or in the operating theatre to make AXA PPP healthcare the best it can be for you. It’s our calling to care for you – and to be there for you when you need us most.

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The Defaqto 5 Star Rating is based on an assessment of the overall product, including the optional components. Where not all of the options are taken, this might affect the rating of the product.

Award-winning provider

  • Your Money - Best Direct Healthcare Provider 2018
  • Feefo Gold Trusted Merchant
  • Defaqto 5 Star Rating

*Lines open 09.00 - 19.00 Mon - Fri. Closed Sat - Sun. Telephone calls may be recorded and/or monitored for quality assurance, training and as a record of our conversation