*Subject to fair usage.
**See, for example:
Campbell, Denis (2018). One in five patients now waits at least two weeks to see a GP, finds report. The Guardian:
Parkinson, Caroline (2018). Have waits for GP appointments got longer? BBC News:
Ben Faulkner/John DuBois AXA PPP healthcare press office 01892 612822
Notes to editors
Members can use Doctor@Hand 24 hours a day, seven days a week, 365 days a year* so they’ll always be able to fit appointments in, even outside regular GP hours.
Appointments are 20 minutes, giving members plenty of time to talk about their health concerns. And, if they need a prescription, they won’t have to visit a chemist.** They can have them delivered straight to their door.
*Subject to appointment availability
**Out-patient drugs may not be covered on members’ AXA PPP healthcare plan and may cost more than they would on the NHS.
Whether at home, on holiday or abroad for work, members can get the advice, reassurance and the medicine they need to feel better.
Doctor@Hand is delivered by Doctor Care Anywhere – a doctor founded, patient focused company, regulated by the Care Quality Commission. Whichever doctor members speak to, they’ll be highly experienced and registered with the General Medical Council. They’ll look to diagnose their condition and recommend treatment.
For members who need to see a specialist, Doctor@Hand GPs will email referral letters directly to AXA PPP’s Fast Track Appointments service to check their eligibility and, if they’re covered, set up an appointment with a suitable specialist at a time and place that’s convenient for the member.
Medical records at a touch
Doctor@Hand GPs upload copies of members’ notes directly to their patient record for them to view if they wish. They can also provide full medical notes to members’ NHS GPs.
Doctor/patient confidentiality is protected. Members’ employers will only be made aware of overall business usage but no personal details will be shared. They can even choose which GP they see – and ask to see them every time if they prefer.
Symptoms, conditions and lifestyle factors can be monitored and tracked with Doctor@Hand. Members can also set up medication reminders and share the findings with their Doctor@Hand GP if they wish.
About AXA PPP healthcare
AXA PPP healthcare – one of the largest and most experienced health insurance providers in the UK – has been helping people to access healthcare services since 1940. Today it forms the UK healthcare arm of AXA and provides cover for medical and dental care for individuals and employers, and employee wellbeing, counselling, occupational health and rehabilitation services through its Health Services division.
AXA PPP healthcare has been named Cover Magazine 2018 Best Group Private Medical Insurance Provider, Moneyfacts 2018 Health Insurance Provider of the Year, Health Insurance Daily 2017 Best Individual PMI Provider, Corporate Adviser 2017 Best Healthcare Provider, Moneyfacts 2016 Best Healthcare Service and Health Insurance Provider of the Year, the European Large Contact Centre of the Year (at the European Contact Centre & Customer Service Awards, 2015) and Best Customer Experience (in the Large Contact Centre category of the UK Customer Experience Awards 2015).
About the AXA Group
The AXA Group is a worldwide leader in insurance and asset management, with 165,000 employees serving 107 million clients in 64 countries. In 2016, IFRS revenues amounted to Euro 100.2 billion and IFRS underlying earnings to Euro 5.7 billion. AXA had Euro 1,429 billion in assets under management as of December 31, 2016. In 2016 Interbrand ranked AXA the 1st insurance brand worldwide for the 8th consecutive year.
In the UK AXA operates through a number of business units including: AXA Insurance, AXA PPP healthcare and AXA Ireland. AXA employees around 10,000 staff in the UK.
The AXA ordinary share is listed on compartment A of Euronext Paris under the ticker symbol CS (ISN FR 0000120628 – Bloomberg: CS FP – Reuters: AXAF.PA). AXA’s American Depository Share is also quoted on the OTC QX platform under the ticker symbol AXAHY.
The AXA Group is included in the main international SRI indexes, such as Dow Jones Sustainability Index (DJSI) and FTSE4GOOD.
It is a founding member of the UN Environment Programme’s Finance Initiative (UNEP FI) Principles for Sustainable Insurance and a signatory of the UN Principles for Responsible Investment.