Private GP boost for large corporate health schemes

21 January 2019

AXA PPP healthcare is adding its Doctor@Hand private GP service to its Advance health insurance plan for large corporates – at no additional cost for the first year.

So highly do members – and their employers – value fast, unhurried access to a private GP, AXA PPP healthcare has decided to include Doctor@Hand as standard in Advance.

The offer will be available for new business from 1 April 2019 and to Advance clients and self-insured schemes renewing on or after 1 April 2019.

It includes unlimited Doctor@Hand GP appointments* – a real plus in light of the challenges of getting to see an NHS GP quickly.**

Doctor@Hand GPs can also write referral letters for members who need to see a specialist – and forward them to AXA PPP healthcare to set up the appointment.

“We want members to be able to see a GP by phone or by video as soon as they need to so they can have earlier conversations about their health issues and, in turn, get even quicker access to the treatment they need.

“We know employers are looking for value from their health insurer and, to help them get it, we’ve made 24/7 access to a Doctor@Hand GP a standard part of our corporate cover.”

[Chris Horlick, Distribution Director for AXA PPP healthcare]

 “We share AXA PPP healthcare’s commitment to putting patients first.

“We are delighted to be working with them to bring the benefits of Doctor@Hand to many thousands more members of their corporate healthcare schemes.”

[Dr Bayju Thakar, CEO and founder of Doctor Care Anywhere]

*Subject to fair usage.
**See, for example:
Campbell, Denis (2018). One in five patients now waits at least two weeks to see a GP, finds report. The Guardian:
Parkinson, Caroline (2018). Have waits for GP appointments got longer? BBC News:

Further information

Ben Faulkner/John DuBois AXA PPP healthcare press office 01892 612822

Notes to editors

About Doctor@Hand

Access anytime
Members can use Doctor@Hand 24 hours a day, seven days a week, 365 days a year* so they’ll always be able to fit appointments in, even outside regular GP hours.

Appointments are 20 minutes, giving members plenty of time to talk about their health concerns. And, if they need a prescription, they won’t have to visit a chemist.** They can have them delivered straight to their door.

*Subject to appointment availability
**Out-patient drugs may not be covered on members’ AXA PPP healthcare plan and may cost more than they would on the NHS.

Access anywhere
Whether at home, on holiday or abroad for work, members can get the advice, reassurance and the medicine they need to feel better.

Experienced GPs
Doctor@Hand is delivered by Doctor Care Anywhere – a doctor founded, patient focused company, regulated by the Care Quality Commission. Whichever doctor members speak to, they’ll be highly experienced and registered with the General Medical Council. They’ll look to diagnose their condition and recommend treatment.

Specialist referrals
For members who need to see a specialist, Doctor@Hand GPs will email referral letters directly to AXA PPP’s Fast Track Appointments service to check their eligibility and, if they’re covered, set up an appointment with a suitable specialist at a time and place that’s convenient for the member.

Medical records at a touch
Doctor@Hand GPs upload copies of members’ notes directly to their patient record for them to view if they wish. They can also provide full medical notes to members’ NHS GPs.

Doctor/patient confidentiality
Doctor/patient confidentiality is protected. Members’ employers will only be made aware of overall business usage but no personal details will be shared. They can even choose which GP they see – and ask to see them every time if they prefer.

Health tracking
Symptoms, conditions and lifestyle factors can be monitored and tracked with Doctor@Hand. Members can also set up medication reminders and share the findings with their Doctor@Hand GP if they wish.

About AXA PPP healthcare

AXA PPP healthcare – one of the largest and most experienced health insurance providers in the UK – has been helping people to access healthcare services since 1940. Today it forms the UK healthcare arm of AXA and provides cover for medical and dental care for individuals and employers, and employee wellbeing, counselling, occupational health and rehabilitation services through its Health Services division.
AXA PPP healthcare has been named Cover Magazine 2018 Best Group Private Medical Insurance Provider, Moneyfacts 2018 Health Insurance Provider of the Year, Health Insurance Daily 2017 Best Individual PMI Provider, Corporate Adviser 2017 Best Healthcare Provider, Moneyfacts 2016 Best Healthcare Service and Health Insurance Provider of the Year, the European Large Contact Centre of the Year (at the European Contact Centre & Customer Service Awards, 2015) and Best Customer Experience (in the Large Contact Centre category of the UK Customer Experience Awards 2015).

About the AXA Group
The AXA Group is a worldwide leader in insurance and asset management, with 165,000 employees serving 107 million clients in 64 countries. In 2016, IFRS revenues amounted to Euro 100.2 billion and IFRS underlying earnings to Euro 5.7 billion. AXA had Euro 1,429 billion in assets under management as of December 31, 2016. In 2016 Interbrand ranked AXA the 1st insurance brand worldwide for the 8th consecutive year.
In the UK AXA operates through a number of business units including: AXA Insurance, AXA PPP healthcare and AXA Ireland. AXA employees around 10,000 staff in the UK.
The AXA ordinary share is listed on compartment A of Euronext Paris under the ticker symbol CS (ISN FR 0000120628 – Bloomberg: CS FP – Reuters: AXAF.PA). AXA’s American Depository Share is also quoted on the OTC QX platform under the ticker symbol AXAHY.
The AXA Group is included in the main international SRI indexes, such as Dow Jones Sustainability Index (DJSI) and FTSE4GOOD.
It is a founding member of the UN Environment Programme’s Finance Initiative (UNEP FI) Principles for Sustainable Insurance and a signatory of the UN Principles for Responsible Investment.