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Helping our members access expert healthcare for 75 years
AXA PPP healthcare Limited (“AXA PPP healthcare”) is part of the AXA Group of companies, which takes your privacy very seriously. We promise to do all that we can to protect it.
The information below tells you, in mostly broad terms, how we use personal information that we collect from your use of our website.
Any personal information you supply to AXA PPP healthcare via this website (and by other means) will be treated in accordance with the Data Protection Act 1998 and other legislation intended to protect your personal information and privacy.
This website has links to the websites of other companies within the AXA Group. Each AXA Group company’s website will contain similar details to those set out below, but which may be more specific to their business and we recommend that you check these if you visit their websites.
AXA PPP healthcare is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
The FCA have set out rules which regulate the sale and administration of general insurance which we must follow when we deal with you.
Our registered number is 202947. This information can be checked from the FCA website: fca.org.uk or by contacting the FCA on 0800 111 6768 or +44 (0)20 7066 1000 if you are calling outside of the UK and Channel Islands.
AXA PPP healthcare is a recognised insurer in Guernsey.
AXA PPP healthcare is authorised as a category ‘A’ permit holder by the Jersey Financial Services Commission.
AXA PPP healthcare is a trading name of AXA PPP healthcare Limited.
Registered office: 5 Old Broad Street, London EC2N 1AD, United Kingdom.
Registered in England No. 3148119.
Registered VAT number GB 243 6741 60
AXA PPP healthcare is also a participant in the Financial Services Compensation Scheme established under the Financial Services and Markets Act 2000. The scheme is administered by the Financial Services Compensation Scheme Limited (FSCS).
The scheme may act if it decides that an insurance company is in such serious financial difficulties that it may not be able to honour its contracts of insurance. The scheme may assist by providing financial assistance to the insurer concerned, by transferring policies to another insurer, or by paying compensation to eligible policyholders.
Further information about the operation of the scheme is available on the FSCS website: www.fscs.org.uk.
The personal information AXA PPP healthcare collects through this website may include details such as your name, e-mail address, postal address, telephone number, date of birth, bank/credit card details and health information.Personal information is collected by AXA PPP healthcare via this website:
We also collect information that could identify your computer to us (your IP address) and/or that tells us about how you use our website. See the section “Cookies” below.
If we think some of our uses of the information that you give us are unlikely to be clear to you, we will tell you what the uses are before you submit the information to us.Our uses include marketing and we may share information for this purpose with other AXA Group companies. Very occasionally we may also do this with companies outside the AXA Group with whom we have a business relationship – see the section “Your rights” below.We will use the information we collect for analytical purposes, and to assist us in improving our website, processes, products and services.We may also use other companies to help us provide services to you and to store your information. Many of these are AXA Group companies and some of these companies are based outside the UK, most notably in i) Switzerland, where AXA has a European Data Centre, and ii) India, where we undertake much of our back office claims administration.
AXA PPP healthcare is committed to delivering the rights that the Data Protection Act 1998 and Privacy and Electronic Communications Regulations provides to individuals.Amongst these are:
Data Protection ManagerAXA PPP healthcare LtdPPP HouseVale RoadTunbridge WellsKentTN1 1BJ
AXA PPP healthcare sends cookies to your computer from this website. Cookies are pieces of information that a website transfers to your computer. Cookies can make the web more useful to you by storing information about your preferences on particular websites, which allows website owners to provide more useful features for their users.
Should you wish to restrict the data that we collect through our tracking software, you can alter the cookies settings in your browser.
If you believe that there may be an error in any of the information that you have submitted via this website, please email: firstname.lastname@example.org.
We will review your records as soon as possible.
We do not intentionally collect any information via this website from children under 16 years of age, and unless the information was collected in connection with a policy claim, shall delete the details when a parent or guardian notifies us that details have been obtained from their child.
These additional terms and conditions apply to your use of the [‘Ask the Expert’] section of the site. They apply in addition to the general terms and conditions applicable to your use of the Site.
Use of the [‘Ask the Expert’] pages of the Site
Use of material submitted by you
Comments by users
AXA PPP healthcare does not necessarily endorse, support, sanction, encourage, verify or agree with the comments, opinions or statements submitted by users in the Discussion or elsewhere in the Site. Any information or material placed online by users, including advice and opinions, is the view and responsibility of those users and does not necessarily represent the view of AXA PPP healthcare.
Materials provided by others
You agree that AXA PPP healthcare is not responsible, and shall have no liability to you, with respect to any information or materials submitted by others, including without limitation defamatory, offensive or illicit material.
Editing and deletions
AXA PPP healthcare reserves the right, but undertakes no duty, to review, edit, move or delete any material submitted by users in the Discussion or elsewhere on the Site, in its sole discretion and without notice.
Disclaimer and limitation of liability
Information and availability
While AXA PPP healthcare takes every care to ensure that the information on the Site is accurate and complete, some of it is supplied to AXA PPP healthcare by third parties and AXA PPP healthcare is unable to check its accuracy or completeness. You are advised to verify the accuracy of any information before relying on it. Further, due to the inherent nature of the Internet, errors, interruptions and delays may occur at any time. Accordingly, the Site is provided “as is” without any warranties or representation of any kind and AXA PPP healthcare does not accept any liability arising from any inaccuracy or omission in the information or interruption in availability. All warranties, conditions and/or representations (apart from this clause 3) that may be implied from these Terms and Conditions, are hereby excluded.
Choice of law and jurisdiction
These Terms and Conditions, for all purposes, shall be governed by and construed in accordance with the laws of England and Wales. You also agree to submit to the exclusive jurisdiction of the courts of England and Wales.
If you do not accept these Terms and Conditions in full, you must exit the Site immediately.
We will amend this privacy statement from time to time and for this reason, it is valid for a period of 1 day from the date you have viewed it. We recommend that you read this statement regularly.
AXA PPP healthcare