To help answer your questions, here is our latest information on how Coronavirus (COVID-19) affects your health and travel insurance
Please be aware that, due to the private hospital networks working alongside the NHS in response to the current health crisis, it does mean that, if you purchase a policy from us now, you may experience delays and restrictions in accessing private treatment for other conditions and elective surgery.
However, we are still pre-authorising eligible treatment so our members can have private treatment as soon as it becomes available again. And in response to the current situation, we’ve launched a suite of new services. This includes our new Clinical Support Centre, to help our members get the support and care they need.
Beyond these exceptional times, our private health insurance plan, Personal Health, offers prompt access to eligible health treatment, from seeing a specialist for diagnosis (when you choose an Out-patient option) to having a comfortable stay while you’re in hospital.
We’ll ensure that, once you have a GP referral, you can choose who to see and where to go, from a list of approved specialists and hospitals, making sure you get the treatment you need giving you the flexibility to manage your health around your lifestyle.
We believe that great care puts you in control. Personal Health, puts you in control in two ways. It means being able to tailor your plan, so you’ve got the cover that’s right for you. This includes having the choice to add an out-patient option for specialist consultations and diagnostic tests, travel, dental care, physiotherapy and, subject to your medical history, mental health cover. It also gives you a choice of when and where you want to be treated, and who you want to be responsible for your care. We'll be there for you and your family when you need us most, covering you for new medical conditions that arise after you join.
The Defaqto and Moneyfacts 5 Star Rating is based on an assessment of the overall product, including the optional components. Where not all of the options are taken, this might affect the rating of the product.
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