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Information about Coronavirus

To help answer your questions, here is our latest information on how Coronavirus (COVID-19) affects your health and travel insurance

PERSONAL HEALTH INSURANCE

Award winning Private Health Insurance from AXA PPP healthcare

Important update

Private medical facilities are now widely available again and ready to see private patients, which means you will be able to use your plan to access eligible treatment. Due to the current Covid-19 pandemic there may be some local disruption in certain areas, but we continue to work closely with private hospitals to understand the impact for our customers.

The new benefits and services to support you through these exceptional times include:

  • A new Clinical Support Service, providing quick, easy virtual access to leading specialists and practitioners available by telephone, video or online
  • Unlimited access to our remote GP service Doctor@Hand (provided by Doctor Care Anywhere), allowing you to speak to a qualified GP over the phone or by video 24/7 (subject to availability)
  • NHS cash benefit increased by £100 per night (until 31 March 2021) up to £2000 per plan year.  You can also use this benefit if you’re hospitalised for Covid-19 related conditions
  • Free access to Thrive, an app designed to help you boost mental wellbeing and build resilience (available until 30 September 2020)

These are all in addition to the existing features of our private health insurance, Personal Health, which remain available including:

  • Access to the latest licensed approved cancer drugs, on specialist referral, even if they aren’t available on the NHS (subject to medical history and cover options chosen. Out-patient drugs are not covered by this plan)
  • Our dedicated heart and cancer nurse service available on the phone when you need it most, through treatment, diagnosis and recovery
  • Health at Hand is our support line with nurses and counsellors available 24/7 to answer any questions
  • Access to our free online Health Centres, covering topics from allergies to mental health and ageing well
  • Discounts through our online health and wellbeing site AXA ActivePlus on wearable tech, dieting products and much more
  • Online access to health and wellbeing support communities through Health Unlocked

When life returns to normal - Personal Health

Beyond these exceptional times, our private health insurance plan, Personal Health, offers prompt access to eligible health treatment, from seeing a specialist for diagnosis (when you choose an Out-patient option) to having a comfortable stay while you’re in hospital.

We’ll ensure that, once you have a GP referral, you can choose who to see and where to go, from a list of approved specialists and hospitals, making sure you get the treatment you need giving you the flexibility to manage your health around your lifestyle.

The features and benefits available include:

  • Access to our Fast Track Appointments service, giving you swift access to consultants and eligible treatment (when you choose an Out-patient option)
  • Over 250 hospitals within our Directory of Hospitals, with more than 36,500 recognised consultants and other practitioners
  • Full in-patient and day-patient hospital fees cover (on specialist referral), including operating-theatre costs, nursing care, drugs and dressings, specialist fees, consultations, diagnostic tests, CT, MRI and PET scans and physiotherapy (at a hospital from our Directory of Hospitals)
  • Access to the latest licensed approved cancer drugs, on specialist referral, even if they aren’t available on the NHS (subject to medical history and cover options chosen. Out-patient drugs are not covered by this plan)
  • Our dedicated heart and cancer nurse service available on the phone when you need it most, through treatment, diagnosis and recovery
  • Our support line, Health at Hand, with nurses and counsellors available 24/7 to answer any questions
  • Access to our free online Health Centres, covering topics from allergies to mental health and ageing well
  • Discounts through our online health and wellbeing site AXA ActivePlus on wearable tech, dieting products and much more
  • Member offers such as discounted PureGym memberships to keep you fit and active (see below for more details). During these exceptional times, please check our AXA ActivePlus website for full details.
  • Online access to health and wellbeing support communities through Health Unlocked

Private health insurance explained

We believe that great care puts you in control. Personal Health, puts you in control in two ways. It means being able to tailor your plan, so you’ve got the cover that’s right for you. This includes having the choice to add an out-patient option for specialist consultations and diagnostic tests, travel, dental care, physiotherapy and, subject to your medical history, mental health cover. It also gives you a choice of when and where you want to be treated, and who you want to be responsible for your care. We'll be there for you and your family when you need us most, covering you for new medical conditions that arise after you join.

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5star 2019- PMI
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The Defaqto and Moneyfacts 5 Star Rating is based on an assessment of the overall product, including the optional components. Where not all of the options are taken, this might affect the rating of the product.

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PureGym offer Terms & Conditions https://www.axaactiveplus.co.uk/puregym/terms-and-conditions