Seeing a specialist or accessing treatment
You'll need a GP referral before you can use your AXA Health membership to see a specialist. You’ll also need to do this for any children under 18 on your plan.
You can use your own GP, or the AXA Health online GP service to get this. If you see your own GP, remember to tell them you have AXA Health membership and they'll be able to refer you if necessary. You’ll also need to check your membership handbook to make sure you have the appropriate benefits for out-patient specialist consultations and diagnostic tests.
There are two types of GP referral:
Open referral
An open referral is where your GP doesn't name a particular specialist but instead gives you the type of specialist you need to see. This means we can help you find a specialist and make an appointment that works for you.
Named referral
A named referral is where your GP gives the name of a specific specialist, at a particular hospital. If this happens, call us before you have any private consultations, tests, or treatment, so we can check whether that specialist is approved by us and that we’ll cover their costs. We don’t want you to have any unexpected expenses. You can find your claims phone number in your handbook.