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The travel policy is predominantly pay and claim. We’d expect you to pay for any treatment needed and claim on your return to the UK. Please keep:
If, however, you are admitted as an in-patient, then our Emergency Medical Assistance Service (IEMAS) will assist you. They are available 24 hours a day, 365 days a year on +44 (0)1892 513999.
At AXA PPP healthcare we try to make claiming as simple as possible.
First, download the claim form:Travel claim form Alternatively, you can request a paper claim form from the AXA PPP healthcare Travel Claims helpline. To do so, call 0345 602 0303.
We may record and/or monitor calls for quality assurance, training and as a record of our conversation.
Complete the claim form in full and submit within 31 days of your return to the UK (unless this is not reasonably possible).
• Ensure all the necessary information is enclosed relevant to your claim.
• Include the original accounts or bills and receipt of payment and proof of travel, such as a booking invoice or airline tickets.
If we don’t receive these with your form, your claim could be delayed.
Scan your completed form and upload it here.
Alternatively, you can send in the completed claim form and documentation to:
AXA PPP healthcare Travel, PO Box 400, Tunbridge Wells, Kent TN1 2WJ.
Your claim will be assessed by one of our Personal Advisers within 5 working days, and all eligible payments will be made.
AXA PPP healthcare Travel Claims Department will send you a claims benefit statement confirming the amount of benefit paid for each claim.
If you join or renew after 1st October 2017
Important changes leaflet
If you join or renew before 1st October 2017
One phone call to our International Emergency Medical Assistance Service from anywhere in the world can bring urgent help and medical advice to anyone covered by one of our travel policies.
In most cases, we will be able to give you immediate advice. We can also put you in touch with an English-speaking doctor who can help to arrange treatment and ensure that everything is being done to help.
If necessary, we can help evacuate a patient to a suitable hospital for treatment or bring them back home if medically necessary.
If anyone covered by this policy is admitted to hospital while abroad, it is very important that you try to contact us within 24 hours. There are a couple of very important reasons why we ask you to do this.
As well as giving you the reassurance of knowing that we’re there to help, it means we can provide information or translation needed by the hospital. And it also means that we can assess any claims for medical expenses over £1,000 as soon as possible, avoiding any unnecessary costs to you.
We understand that contacting us within 24 hours can be difficult. If you’re travelling alone and cannot make a call to us, please ask someone from the hospital to call with your details.
If you, or someone else covered by this plan, decide to cut short your trip and return home for medical treatment or for an operation that doesn't involve an emergency admission to hospital, your plan does not cover the cost of returning home.
Just ask your doctor to complete and sign the medical certificate included in our cancellation claim form.
You’ll need to send this to us along with your booking invoice, receipt and cancellation invoice.
Ask the doctor who is treating you to give you written confirmation that you’re unfit to travel at the scheduled time.
If you lose or have your passport stolen, you must report it to the police immediately. Ask the police for a report of your loss so that you have some evidence when you make a claim.
If getting a replacement passport causes you extra costs, such as for extra travel, unplanned accommodation or replacement charges, be sure to keep all your receipts.
If you lose your money or have it stolen, you must report it to the police immediately – certainly within 24 hours of discovering the loss. Ask the police for a report of your loss so that you have some evidence when you make a claim.
If your transport breaks down, you should make every effort to reach the point of departure or return to the UK on time. Should you still miss your flight, train, coach, ship, ferry or cross-channel train, get a receipt for any alternative transport you have to take to reach your destination.
If the breakdown is on public transport, please ask the transport provider to provide written confirmation of the reason for the breakdown.
Make sure you get the name and address of the person that’s injured. We will need those details and a full description of the injuries suffered, and the circumstances of the accident, including how, when and where it occurred.
Yes there is a mandatory £50 excess on the Travel insurance. This is per person, per claim. This will be deducted before your claim is settled, unless otherwise paid.
To get a quote or find out more, please call us on 0800 028 1480.
Lines open 8am-8pm Monday to Friday and 9am-1pm Saturdays. We may record and /or monitor calls.
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