Support me when I need it

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        Doctor@Hand is provided by Doctor Care Anywhere and offers our members a way of seeing a GP, through a secure video or phone consultation, that’s designed for the way we live and work today.

        If you have the Extended Cover Option on your plan, you can use Doctor@Hand as part of your yearly benefit amount. If you don’t have this option, you can still purchase a discounted subscription to Doctor@Hand.

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        Working Body

        With Working Body, you can arrange a phone call with a physiotherapist about all types of conditions that affect bones, joints and muscles, to make sure you’re getting the advice and treatment that’s right for you. You don’t even need to see your GP first.

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            • Live Q&A with an expert

              We host regular live chats sessions on a range of topics relating to your health and wellbeing Submit your question online for a real time response. Our live Q&A themes change monthly so keep checking for opportunities to get your questions answered.

            • Ask the Expert

              If you have a health-related query, we’re here to help. Simply submit your question to our expert online panel. Our nurses, doctors, physiotherapists and other healthcare professionals are on standby to answer your queries and to help you feel supported.

            • Online Health Centres

              In a world that’s cluttered with information, where do you go for reliable guidance on health? Our Online Health Centres are an incredibly useful place to start. You’ll find up-to-date information on many topics compiled by healthcare professionals. You can even put your own questions to one of our experts.

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              Dedicated heart and cancer nurses

              We’re here to support you when you need it most. Which is why, if you’re ever faced with a serious illness such as a heart problem or cancer, you can call one of our dedicated nurses, at any time, night or day. Our nurses are also here to lend support to your family members: because we know how important specialist knowledge and understanding is for everyone involved.

              To speak to a dedicated nurse, call the Personal Advisory team using the number in your handbook.


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              Health at Hand

              Our team of nurses, counsellors, midwives and pharmacists are here to support you, over the phone, with useful information. Our knowledgeable and highly experienced nurses are available to talk 24/7. So if you ever have a question regarding you or your family’s health, you can rest assured that someone’s there to help whatever the hour.

              Counsellors are also available 24/7 and pharmacists and midwives from 8am to 8pm Monday to Friday, until 4pm on Saturday, and until 12pm on Sunday.

              Call 0800 003 004 to speak to a healthcare professional.

            • Help me stay healthy

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              The more we take care of ourselves today, the more we can make the most of every moment: now, and in the future. Here are just a few of the many ways we can help you and your health each day.

            • Help me get better

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              Health is our most precious asset. Protecting it today helps safeguard it for tomorrow. These are just some of the healthcare services we can offer to help take care of you.