First Healthcare

Making a claim

    • We know that if your child needs treatment, the last thing you want is a complicated claiming process. That's why we've made it as simple as possible for you.

      1. Your child will need to visit their GP first

        The GP will need to refer your child to a specialist before any necessary treatment can begin.

      2. Give us a call

        Call us before you see your specialist or arrange any treatment. We'll confirm the treatment is eligible and send you a claim form (if applicable).

      3. If you have selected First Healthcare with the 6 week rule

        If, following diagnosis, in-patient treatment, day-patient treatment or any surgical procedure is required we will need to establish that treatment is not available on the NHS within six weeks of the date on which the treatment should be undertaken.

      4. Visit the specialist

        Don't forget to take your child's claim form with you - they will complete this and send to us for payment.

      5. If further treatment is needed, contact us

        We will confirm the eligibility of the treatment and advise how to proceed.

    • Call us

      Your team of Personal Advisers are available from 8am to 8pm Monday to Friday, 9am to 5pm Saturdays and Bank Holidays.

      Call: 0800 132 203

    • Speak to us online

      Please visit the secure message centre to contact us online.

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