How to make a cash benefit claim

How to claim when you have a CashBack, Dental or Travel plan

1. Have your treatment

Pay the provider and hold on to all documents relating to your claim.

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2. Download a claim form

Download a claim form, print it off and fill it out.

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3. Send us your form

Return your completed form with receipts, itemised invoices etc.

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4. Next steps

We’ll send you a cheque if your claim is approved. 

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How to claim for non-medical travel expenses

Cancelled a trip due to illness? Lost your passport? Flight delayed for more than 12 hours?

We cover a variety of incidents, so we need different information depending on your claim. Give us a call us on +44 (0) 345 602 0303, choose option 1 and we can tell you what you need to do. 

Lines are open weekdays 8am - 8pm, Saturdays 9am - 5pm.We may record and/or monitor calls for quality assurance, training and as a record of our conversation.

Brexit travel information

If you are concerned about how Brexit may impact your travel plans, please see our dedicated Brexit information page. To the best of our knowledge, the information below was full and correct at that time – with no deal yet in place.

We’ll continue to update this page as the political situation develops but it might take time for us to reassess how political decisions will affect our customers. Our guidance could change as and when political certainty is achieved – but this page is where you’ll find the latest information we have. Thanks for bearing with us.

Download a claim form

Download and complete the relevant form. We’ll need to see what treatment you had and how much you paid, so hold on to any documents relating to your treatment.

For Cashback and Travel claim forms, send it to the address shown on the relevant form. If you’re sending us a Dental claim form, you can also email this securely via Member Online 

Cashback_Claim Form.pdf





Send us the completed claim form

We’ll need to see what treatment you had and how much you paid, so hold on to any documents relating to your treatment.



  • Send your claim forms and invoices to the address shown on your form.


Next steps

If you want some support with your recovery, or just have a general health question, our Health at Hand experts are on hand to support you, day and night. Call them on 0800 003 004. 

They can even find you an English speaking doctor or dentist when you’re abroad by calling us on +44 (0) 1892 772 578.

As an AXA PPP healthcare member, you can connect to HealthUnlocked – the world’s largest social network for health. HealthUnlocked helps people with similar health backgrounds share their experiences, connect to useful groups and organisations, and support each other. Whether or not you’re claiming, simply log in to Member Online.