We offer a quick, convenient and secure way to access useful information about your membership online, and it's called Member Online. 

Helping you make the most of your membership

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Personal Health Insurance

If you have a Personal Health plan with us and would like to manage your membership, view your documents or start a claim, visit our members site: Member Online. 

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Start a claim for medical treatment

If you need to see a specialist or go into hospital for treatment, you can start your claim online or over the phone. Follow these steps...

Find out more

How to claim when you have a CashBack, Dental or Travel plan

If you want to claim for a cash payment, simply follow these steps. 

Start a cash payment claim


Book an appointment with one of the Doctor Care Anywhere physicians 24 hours a day, 7 days a week. 

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Member Online

Login or Register to access your exclusive member discounts, find the latest health support and access to our medical experts. 

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Health Store

Access special member prices and offers at our health store, ActivePlus. Use your membership number to benefit from exclusive discounts. 

Visit ActivePlus

Sense checkers

Are you in a muddle with your moratorium, or confused by ‘chronic’ conditions? You’re not the only one. Although we can’t change some of our tricky terminology, we want to explain it in better ways. We’ve created a few videos to help you tackle some of those topics and put them into context.

Making claims clear

Our plans aren't designed to replace all NHS services so sometimes cover won't be available on your plan. Find out the reasons why your claim may not be covered.