We offer a quick, convenient and secure way to access useful information about your membership online, and it's called Member Online. 

Brexit travel information

If you are concerned about how Brexit may impact your travel plans, please see our dedicated Brexit information page. To the best of our knowledge, the information below was full and correct at that time – with no deal yet in place.

We’ll continue to update this page as the political situation develops but it might take time for us to reassess how political decisions will affect our customers. Our guidance could change as and when political certainty is achieved – but this page is where you’ll find the latest information we have. Thanks for bearing with us.

Helping you make the most of your membership

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Personal Health Insurance

If you have a Personal Health plan with us and would like to manage your membership, view your documents or start a claim, visit our members site: Member Online. 

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Start a claim for medical treatment

If you need to see a specialist or go into hospital for treatment, you can start your claim online or over the phone. Follow these steps...

Find out more

How to claim when you have a CashBack, Dental or Travel plan

If you want to claim for a cash payment, simply follow these steps. 

Start a cash payment claim


Book an appointment with one of the Doctor Care Anywhere physicians 24 hours a day, 7 days a week. 

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Realise health plans

Check your health assessment results and book your next coaching call to continue your health improvement plan. 

Womens health

Member Online

Login or Register to access your exclusive member discounts, find the latest health support and access to our medical experts. 

Active plus

Health Store

Access special member prices and offers at our health store, ActivePlus. Use your membership number to benefit from exclusive discounts. 

Visit ActivePlus

Sense checkers

Are you in a muddle with your moratorium, or confused by ‘chronic’ conditions? You’re not the only one. Although we can’t change some of our tricky terminology, we want to explain it in better ways. We’ve created a few videos to help you tackle some of those topics and put them into context.

Making claims clear

Our plans aren't designed to replace all NHS services so sometimes cover won't be available on your plan. Find out the reasons why your claim may not be covered.