Hear from our experts

    • We’re here so you always have someone to turn to when it comes to your health. We can support you in many ways: from helping you to be healthier to pre-authorising your treatment and booking your appointment. We’re also here to listen to your worries, or talk to you about your medication and treatment. We understand the stress of ill health and the impact it can have on your life. If you ever need to speak to us, it will be with someone who has the training and experience to help and the time to listen.

      To us, listening is much more than hearing. It takes intuition and insight to really understand what someone is saying, and to find out what a problem might be. By listening carefully, we can look out for your health.

      In the clips below you’ll hear from just a few of our people as they explain how they’re here to help you and your family get better, and live life well.

    • Customer services

      •  
      • Our Personal Advisers - Your first port of call

        When our members get in touch, we know it could be because of something life altering. Which is why Customer Service is our highest priority.

        Read more

        Our Personal Advisers, like Rebecca, are selected after rigorous rounds of interviews and training. They’re with us because they’re born listeners and go the extra mile for our members. It’s their calling to help others and make a difference.

        Rebecca has been with AXA PPP healthcare for two years. It’s important to her to be able to make someone’s day just that little bit better - whether that’s helping them find a specialist, wishing them a happy birthday or just offering a kind word and a listening ear.

      •  
      • Fast Track Appointments team

        Jack’s previous work as a personal trainer fostered his desire to help people. Now, as one of our Fast Track Co-ordinators, he does this every day by finding the most appropriate specialists for our members at a time and place that suits them.

        Read more

        Vivien is one of our Fast Track, Senior Nurse Advisers, and it’s her team that support our Fast Track Co-ordinators, providing knowledge gained from years of clinical experience. Together, they listen closely to the needs of each member so they can find a specialist that’s not only able to help treat a condition, but is available at a place and time convenient to the member.

    • Clinical services

      •  
      • Beverley, Senior Nurse Case Manager

        Beverley is one of our Senior Nurse Case Managers, has been in nursing for over 30 years and is one of our Dedicated Heart Nurses.

        Read more

        With clinical experience looking after surgical patients including oncology and post cardiac surgery as well as personal experience of how heart conditions can affect families - she has the expertise and understanding to handle the most simple to the most complex of cases.

        Our team of nurses are here to listen and recognise the needs of every member. They can support you with your treatment, discuss your medication, tell you what to expect in surgery – and everything else they’re facing.

        For more information on our Dedicated Heart Nurse service please visit our online heart centre.

        If you are diagnosed with a heart condition our dedicated nurses will be there for you and your family. The service is available through your Personal Advisory Team on Monday-Friday: 9am-5pm (outside these hours, please contact Health at Hand on 0800 003 004)

    •  
    • Glenda, Psychiatric Case Manager

      From a young age, Glenda knew she wanted to dedicate her life to helping people with mental health problems.

      Read more

      With insight and understanding gained from her personal life and clinical experience working at the Priory, Glenda has the compassion and professional skills to make our members’ experience better. Which can mean a lot for those facing the challenge of mental illness.

      If you’ve been diagnosed with a mental health problem, and you have psychiatric cover with us, you can speak over the phone with one of our psychiatric case managers. They can help you plan your treatment and get the early treatment you need . Just call our Personal Advisers or Health@Hand team to be put in touch with our Psychiatric team.

    •  
    • Evelyn, Cancer Care Operations Manager

      Evelyn knew she wanted to be a nurse from the age of 8. With 30 years’ experience in midwifery and cancer care, she now leads our team of Dedicated Cancer Nurses and Case managers.

      Read more

      For Evelyn, it’s a strong sense of empathy and life skills that help her support our members who are facing or recovering from cancer.

      If you’re a member faced with cancer, you and your family will be able to speak to one of our Dedicated Cancer Nurses any time.

      Whether it’s to find out more about how to manage symptoms or for support during recovery – or to share your worries.

      The service is available through your Personal Advisory Team on Monday-Friday: 9am-5pm (outside these hours, please contact Health at Hand on 0800 003 004)

    •  
    • Clare, Research Nurse

      Clare has always had a passion for both medicine and investigating. After working as a nurse in A&E, cardiac rehabilitation and acute medical care, her natural inquisitiveness and dedication for caring for people led her to our medical research team.

      Read more

      Clare looks at what’s on the horizon in medicine. Because of our size as a global company we can often see the advances in medicine long before they actually arrive- from the wider global trends and technology, right down to how that affects a single member’s health and recovery. Clare puts our members needs at the centre of what she does, helping us develop healthcare plans and policies that protect every single one of our members, now and in the future.

    •  
    • Becki, Advanced Musculoskeletal Physiotherapist

      Becki has been a physiotherapist for 18 years, with her extensive clinical experience means she can pinpoint problems. If the condition can be self-managed, Becki or another of our Working body team can guide you through exercises you can do at home to self-manage your musculoskeletal problem. Or, if needed, they can refer you to see a physiotherapist, osteopath, chiropractor, orthopaedic consultant or refer you for an MRI.

      Read more

      This, with her extensive clinical experience means she can pinpoint problems. If the condition can be self-managed, Becki our Working body team can guide you through exercises you can do at home to self-manage your musculoskeletal problem. Or, if needed, they can refer you to see a physiotherapist, osteopath, chiropractor, orthopaedic consultant or refer you for an MRI.

      If your plan includes our Working Body service, you can call Becki or one of the Working Body team for a consultation the moment you feel a problem with your muscles, bones or joints. They can identify the possible cause so there’s no need to see your GP first.

      Please be aware that we don’t cover treatment for injuries from a sport that you play professionally, receive a grant or are sponsored for or if you’re competing for prize money.