Healthcare Professional Enquiry Centre

  • The Healthcare Professional Enquiry Centre is designed to support our Healthcare Professionals with any queries they have while working with us.

    • My query relates to recognition, changing my details with you, and/or billing you for treatment I've performed

      We're in partnership with Healthcode, regarding:

      • The recognition of new Healthcare Professionals
      • Changing existing Healthcare Professionals' details
      • Online billing

      Please check that your practice fits our recognition criteria here.

      Next, enter your details with our recognition and billing partner Healthcode, on their Private Practice Register (PPR). When you register, Healthcode will:

      1. Ask you to complete a registration form
      2. Verify your email address
      3. Check your registration is complete and accurate
      4. Contact you, if needed, for more details
      5. Send your details to us at AXA PPP for approval.

      This process can take up to three weeks. Once approved, you can manage all your practice details through your PPR profile and bill us for treatment you've performed.

      We are unable to process any new applications or changes to your details unless you're registered with the PPR.

    • I'd like to submit a post-operative uplift request, multiple specialist request, and/or query your billing principles

      Our Specialist Fees and Contracting Team deal with all multiple specialist requests, post-operative uplifts, as well as queries about our billing principles. You can find our billing principles here.

      If you need to contact us about these, please use this form, attaching appropriate information to your query.

    • Healthcode issues?

      If you are having trouble using Healthcode, please click here.

    • What codes do I use for the treatment I'm doing, and how much should I charge?

      You’ll find most of the codes you need on our Schedule of Procedures and Fees, along with what we expect to be charged for these, including consultations and sessional treatment (chapter 1.5).

      The Clinical Coding and Schedule Development Committee may have changed some of the codes you've used in the past. So if you're not sure which code to use for treatment, please contact us using this form.

      Please describe the procedure you're planning and attach a copy of the member's consent. We'll then tell you the most appropriate code and associated costs.

    • What treatment has been agreed for my patient?

      We’re sorry, but our commitment to confidentiality means that we can’t discuss with you what treatment we have agreed to cover.

      Please discuss agreed treatments directly with your patient, who can give you the authorisation number.

    • Other queries

      Please select from one of the following categories:

      I'd like to review my contract with AXA PPP healthcare

      I have an accounts query

      I need to perform a procedure outside one of your Network of Facilities

      I have a query about my recognition status with AXA PPP healthcare

      Terms of Recognition and Agreements

      I am recognised as a Practitioner Group