Your questions answered

Check out our experts’ latest answers to popular health and wellbeing questions that you’ve been submitting via our Instagram page.

Mark Winwood

Dr Mark Winwood is a leading psychologist, with many years of clinical experience and research expertise. As Clinical Lead for Mental Health Services at AXA PPP healthcare, his primary role is to support the delivery of evidence based psychological care across its wellbeing and medical services.

Eugene Farrell

With 30 years’ experience in the UK healthcare arena, Eugene provides thought leadership for AXA and is our Mental Health Lead. A key figure in Employee Assistance Programmes (EAP) industry, he also regularly provides health and wellbeing consultancy and training services to major employers around the world.

Jan Vickery

A chartered physiotherapist and ergonomist with extensive experience across a wide variety of employment settings, Jan is Head of Clinical Operations for AXA PPP healthcare’s specialist Health Services division, where she leads its musculoskeletal and psychological services.

Richie Norton

Founder of The Strength Temple, Richie Norton has created a holistic and individualised approach to health, strength and wellbeing. As a former rugby player, he leads with training in rehabilitation and performance, using his dynamic breathwork practices to build mental strength, provide focus and help deliver a daily dose of calm. 

“I feel apprehensive when I leave the house to go shopping or to exercise. Can you suggest any quick breathing exercises I can do before I go out to help control this?”

Dr Mark Winwood, Clinical Lead for Mental Health Services at AXA PPP healthcare, joins us from his home to share a simple breathing technique that anyone can use to help manage anxiety.



“How can I help prevent and treat aches and pains when working from home?” 

Jan Vickery, Head of Clinical Services answers your questions on maintaining correct posture and how to prevent and treat common aches and pains when working from home.

“How can I practice mindfulness outside?” 

Mental Health Lead, Eugene Farrell takes to his local park to demonstrate a mindfulness technique you can use outdoors on your daily walk.



“Can you suggest a simple routine to help kick-start my day?” 

Morning movement and breathing practice with Richie Norton to lift your mood, energise your body and de-stress.

“Can I use your technique to help me sleep?”

A mindful brain break adapted to busy minded people struggling to sleep and waking up in the night not being able to go back to sleep due to anxiety.


Do you have a question of your own?

Our Ask the Expert service allows you to ask a team of experienced nurses, pharmacists and midwives about any health topic and they'll get back to you with an answer. So if you have something that’s been bothering you, whether it concerns you or someone close to you, don’t hesitate to get in touch. Click below to submit your query online...

* Nurses are available 24/7, 365 days a year. Midwives and pharmacists are available Monday to Friday, 8am to 8pm; Saturday, 8am to 4pm; and Sunday, 8am to 12pm. 

Actual response time will depend on the nature of your enquiry and availability of appropriately qualified experts but the team will always aim to get back to you within 24 hours.

Alternatively, you can contact us via Instagram and we’ll pass your question on to someone who can help.

Please note that our Expert Help services are there to offer health information and support. They do not diagnose or prescribe, and are not intended to be a substitute for professional medical advice given in the context of an individual consultation.