• Ask a question

        Ask the expert

        Our Health at Hand nurses, pharmacists and midwives are available to answer your health questions.

        I'm a member

        You can ask your health question from your online membership portal, where you can also see your membership details and other messages.

        Simply choose the link below relevant to your plan to register or log in and follow the links to ‘Ask the expert’ on the homepage.

        If your membership format is 0000000X go to:

        If your membership format is AXA/X0000000 go to:

        If you do not have a membership number go to:

        I'm not a member

        Simply click on the button to ask your question.

      • More information

        Although we can't diagnose medical conditions or prescribe medicine, we can give the latest information about specific illnesses and conditions, treatments and medicine and can provide help and support on general health issues. 

        Do you have a query about a claim or your membership? Please visit our contact page for a full list of relevant contact numbers.

      • Health at Hand nurses

        Our healthcare professionals, specialising in family health, have expert knowledge of physical, psychological and behavioural problems, and can provide support and guidance on general health issues, upcoming operations and worries about your children or other relatives.

      • summer eat

        Ask the Expert live chat

        We host regular live chats sessions on a range of topics relating to your health and wellbeing. The process is simple; submit your question online (via keyboard) for a real time response, with no camera needed.

        Our live Q&A themes change monthly so keep checking this page for opportunities to get your questions answered.

        Our next live chat is...

        Walk towards wellness

        It’s National Walking Month! Do you walk 10,000 steps a day? Why should you? Our expert is here to answer your questions about the health risks of a sedentary lifestyle

        Who? Alex Read

        When? Friday 19 May - 1pm - 2pm

        How? Come back to this page on the 19th May where a link will appear and you can join the chat!

        Coming Soon...

        Understanding diabetes

        Making simple lifestyle choices can prevent and help to treat type 2 diabetes. Our expert is here to answer your questions about lifestyle and diet if you’re worried.

        Who? Hema Love

        When? Tuesday 13 June - 1pm - 2pm

        How? Come back to this page on the 13th June where a link will appear and you can join the chat!

    • Newsletter sign up

      Sign up to our monthly newsletter, Better Health, to receive our latest health and wellbeing updates.

      Sign up to newsletter

Browse and filter

Filter content

Mental health – your questions answered

Nurse Nikki Porges answers questions on mental health.

How can we prevent mental illness?

Mental illness is often caused by a number of contributing...

Irrational thinking and anxiety

You may find a course of mindfulness useful as it helps...

I have an itchy/blotchy rash

The symptom of itchiness in the skin usually prompts your general practioner to think about histamine...

Diabetes and depression

Diabetes does not clinically cause depression but can be a contributing...

Recently I've noticed a lot of grey hair.

As we get older our bodies produce less pigment cells...

Why does my mother get such cold hands?

There can be several reasons for your mother’s cold hands.

Concerned about my mental health

You are right to think that there is plenty of help available...

Meningitis B providers

The recent shortage of Meningitis B vaccine now seems to have resolved...