• summer eat

        Ask the expert live

        We host regular Live Health Q&A sessions on a range of topics relating to your health and wellbeing. The process is simple; submit your question online (via keyboard) for a real time response, with no camera needed.

        Our live Q&A themes change monthly so keep checking this page for opportunities to get your questions answered.

        Join our next live Q&A on Tuesday 28th February, 1-2pm

        Subject: Looking after your muscles, bones and joints

        Info: Doing the gardening, picking up the kids, running for a bus. Everyday life puts our bodies through a lot, so it’s important that we look after our muscles, bones and joints. Our expert physiotherapist is here to answer your musculoskeletal questions.

        How: Come back to this page on the day where a link will appear enabling you to join the live chat

      • Ask a question

        Ask the expert

        Ask the expert is a free service to both our members and non-members. If you can't find the information you are looking for on our website, you can submit your health questions to us using the link below. Our Health at Hand nurses will post a response via our website.


        More information

        Although we can't diagnose medical conditions or prescribe medicine, we can give the latest information about specific illnesses and conditions, treatments and medicine and can provide help and support on general health issues. 

        Do you have a query about a claim or your membership? Please visit our contact page for a full list of relevant contact numbers.

      • Clinical Research

        Clare has always had a passion for both medicine and investigating. After working as a nurse in A&E, cardiac rehabilitation and acute medical care, her natural inquisitiveness and dedication for caring for people led her to our medical research team. If you would like to hear more about how our experts look after our members take a look at our range of videos.

      • Health at Hand nurses

        Our team of healthcare professionals, specialising in family health, have expert knowledge of physical, psychological and behavioural problems, and can provide support and guidance on general health issues, upcoming operations and worries about your children or other relatives.

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