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        You can ask your health question from your online membership portal, where you can also see your membership details and other messages.

        Simply choose the link below relevant to your plan to register or log in and follow the links to ‘Ask the expert’ on the homepage.

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        Simply click on the button to ask your question.

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        Although we can't diagnose medical conditions or prescribe medicine, we can give the latest information about specific illnesses and conditions, treatments and medicine and can provide help and support on general health issues. 

        Do you have a query about a claim or your membership? Please visit our contact page for a full list of relevant contact numbers.

      • Health at Hand nurses

        Our healthcare professionals, specialising in family health, have expert knowledge of physical, psychological and behavioural problems, and can provide support and guidance on general health issues, upcoming operations and worries about your children or other relatives.

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        Ask the Expert live chat

        We host regular live chats sessions on a range of topics relating to your health and wellbeing. The process is simple; submit your question online (via keyboard) for a real time response, with no camera needed.

        Our live Q&A themes change monthly so keep checking this page for opportunities to get your questions answered.

        Our next live chat is...

        Staying Heart Healthy

        A healthy heart is vital to a healthy life and with heart disease being the most common cause of death in the UK it’s important to know what the major risks are and how to reduce them. If you’ve got a question about your heart health our expert is here to help.

        Who? Lindsay Mulley - Health@Hand Team

        When? Tuesday 4 July - 1pm - 2pm

        How? Come back to this page on the 4th July where a button will appear and you can join the chat!


        Coming Soon...

        Keeping Kids Healthy

        From sun cream factors to dealing with insect bites, our expert is here to answer your pre-summer holiday health concerns.

        Who? Rhiannon Eyre - Health@Hand Team

        When? Tuesday 8 August - 1pm - 2pm

        How? Come back to this page on the 8th August where a button will appear and you can join the chat!


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Mental health – your questions answered

Nurse Nikki Porges answers questions on mental health.

I have an itchy/blotchy rash

The symptom of itchiness in the skin usually prompts your general practioner to think about histamine...

Diabetes and depression

Diabetes does not clinically cause depression but can be a contributing...

How can we prevent mental illness?

Mental illness is often caused by a number of contributing...

Irrational thinking and anxiety

You may find a course of mindfulness useful as it helps...

Recently I've noticed a lot of grey hair.

As we get older our bodies produce less pigment cells...

Why does my mother get such cold hands?

There can be several reasons for your mother’s cold hands.

Concerned about my mental health

You are right to think that there is plenty of help available...

Meningitis B providers

The recent shortage of Meningitis B vaccine now seems to have resolved...