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        Ask the expert

        Our Health at Hand nurses, pharmacists and midwives are available to answer your health questions.

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        You can ask your health question from your online membership portal, where you can also see your membership details and other messages.

        Simply choose the link below relevant to your plan to register or log in and follow the links to ‘Ask the expert’ on the homepage.

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        If you do not have a membership number go to:

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        Simply click on the button to ask your question.

      • More information

        Although we can't diagnose medical conditions or prescribe medicine, we can give the latest information about specific illnesses and conditions, treatments and medicine and can provide help and support on general health issues. 

        Do you have a query about a claim or your membership? Please visit our contact page for a full list of relevant contact numbers.

      • Health at Hand nurses

        Our healthcare professionals, specialising in family health, have expert knowledge of physical, psychological and behavioural problems, and can provide support and guidance on general health issues, upcoming operations and worries about your children or other relatives.

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        Ask the Expert live chat

        We host regular live chats sessions on a range of topics relating to your health and wellbeing. The process is simple; submit your question online (via keyboard) for a real time response, with no camera needed.

        Our live Q&A themes change monthly so keep checking this page for opportunities to get your questions answered.

        Our next live chat is...

        Know Your Numbers/Body  

        Age, family history and diet are some of the factors that can affect your blood pressure. Do you have a concern or question about yours? Our expert is here to answer your queries.

        Who? Janet Colenutt - Health@Hand Team

        When? Tuesday 5 September - 1pm - 2pm

        How? Come back to this page on the 5th September where a button will appear and you can join the chat!

        Coming soon...

        Signs of Breast Cancer

        60,000 people are diagnosed with breast cancer each year*. Ask our experts a question about diagnosis, treatment and everything in between. Whether it’s for yourself, a friend or a family member our expert is here to answer your questions.

        Who? Debbie Hawkins

        When? Thursday 19 October - 1pm – 2pm

        *https://www.breastcancer.org.uk/awareness-month


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