• Ask a question

        Ask the expert

        Our Health at Hand nurses, pharmacists and midwives are available to answer your health questions.

        I'm a member

        You can ask your health question from your online membership portal, where you can also see your membership details and other messages.

        Simply choose the link below relevant to your plan to register or log in and follow the links to ‘Ask the expert’ on the homepage.

        If the format of your membership number is 0000000X and you registered before Monday 19th February 2018 at 18:30 please go to:




        If the format of your membership number is 0000000X and you registered after Monday 19th February 2018 at 18:30
        Or
        If the format of your membership number is AXA/X0000000 please go to:




        If you do not have a membership number go to:


        I'm not a member

        Simply click on the button to ask your question.

      • More information

        Although we can't diagnose medical conditions or prescribe medicine, we can give the latest information about specific illnesses and conditions, treatments and medicine and can provide help and support on general health issues. 

        Do you have a query about a claim or your membership? Please visit our contact page for a full list of relevant contact numbers.

      • Health at Hand nurses

        Our healthcare professionals, specialising in family health, have expert knowledge of physical, psychological and behavioural problems, and can provide support and guidance on general health issues, upcoming operations and worries about your children or other relatives.

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        Ask the Expert live chat

        We host regular live chat sessions on a range of topics relating to your health and wellbeing. The process is simple; submit your question online (via keyboard) for a real time response, with no camera needed.

        Our live Q&A themes change monthly so keep checking this page for opportunities to get your questions answered.


    • Newsletter sign up


      Sign up to our monthly newsletter, Better Health, to receive our latest health and wellbeing updates.


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