Get in touch with us

Our contact details

Contact us

    • Company Scheme Members

      If you want to contact us about your company scheme membership please select an option below.

      Telephone

      To contact your dedicated team of Personal Advisors, please call 0800 132 203.

      Online

      You can find specific information about your scheme, including documentation and your helpline number, via your dedicated corporate member site.

      If you need assistance gaining access please contact your Human Resources Department.

      Alternatively, if you have access to Customer Online, you can send us a message and submit documents online via our secure Message Centre. You'll first need to register for Customer Online.

      If you have any queries on whether you have access to this service or on how to register, please contact your Personal Advisory team.

    • Individual Private Medical Insurance

      What are you contacting us about? Select an option to see relevant contact numbers and online contact options.

      Claims

      You can contact Customer Service and start a claim by accessing Customer Online and visiting the secure Inbox. You are also able to upload and send documents such as invoices and claim forms. Due to the sensitive nature of the information we receive, we cannot accept correspondence via email.
      Log in or Register here.

      By telephone
      Call our Personal Advisers on 0800 132203
      To contact us by Text Relay simply prefix the number listed with 18001.
      Calls made from UK landlines to 0800 numbers will not be charged. We may record and/or monitor calls.
      Lines are open 8am to 8pm Monday to Friday and 9am to 5pm Saturdays and Bank Holidays.

      By post
      AXA PPP healthcare
      PO Box 428
      Tunbridge Wells
      TN2 9ND

      By fax
      Documents can be faxed to the following number 01179 726095  

      Membership

      Online
      You can view your membership statement and recent benefit statements by logging in to Customer Online.
      You can also send us any questions you have via the Inbox. Log in or Register here.

      By telephone
      Call our Personal Advisers on 0800 132203
      To contact us by Text Relay simply prefix the number listed with 18001.
      Calls made from UK landlines to 0800 numbers will not be charged. We may record and/or monitor calls.
      Lines are open 8am to 8pm Monday to Friday and 9am to 5pm Saturdays and Bank Holidays.

    • Other products

      Select an option below to see contact information for each product.

      First Healthcare

      First Healthcare

      Online
      You can contact Customer Service and start a claim by accessing our secure messaging service. You are also able to upload and send documents such as invoices and claim forms. Due to the sensitive nature of the information we receive, we cannot accept correspondence via email.
      Send us a message.

      By telephone
      Call our Personal Advisers on 0800 132203
      To contact us by Text Relay simply prefix the number listed with 18001.

      Calls made from UK landlines to 0800 numbers will not be charged. We may record and/or monitor calls.
      Lines are open 8am to 8pm Monday to Friday and 9am to 5pm Saturdays and Bank Holidays.

      By post
      AXA PPP healthcare
      PO Box 428
      Tunbridge Wells
      TN2 9ND

      By fax
      Documents can be faxed to the following number 01179 726095

      Dental

      AXA Dental

      Online
      You can contact Customer Service and start a claim by accessing our secure messaging service. You are also able to upload and send documents such as invoices and claim forms. Due to the sensitive nature of the information we receive, we cannot accept correspondence via email. 
      Send us a message.

      By telephone
      Contact us on 0800 206 1781.

      Lines are open 8am to 8pm weekdays and 9am to 5pm on Saturdays and Bank Holidays. We may record and/or monitor calls for quality assurance, training and as a record of our conversation.

      By post
      AXA PPP healthcare
      PO Box 428
      Tunbridge Wells
      TN2 9ND

      By fax
      Documents can be faxed to the following number 01179 726114

      Cashback

      Cashback

      By telephone
      Please call your personal advisory team on 0345 605 0187. Opening hours are 8am to 6pm, Monday to Friday.

      By post
      AXA PPP healthcare
      PO Box 428
      Tunbridge Wells
      TN2 9ND

      By fax
      Documents can be faxed to the following number 01179 726114

      Cancer CashCover

      Cancer CashCover

      Online
      You can contact Customer Service and start a claim by accessing our secure messaging service. You are also able to upload and send documents such as invoices and claim forms. Due to the sensitive nature of the information we receive, we cannot accept correspondence via email.  
      Send us a message.

      By telephone
      Call our Personal Advisers on 0800 158 3089.

      To contact us by Text Relay simply prefix the number listed with 18001.

      Calls made from UK landlines to 0800 numbers will not be charged. We may record and/or monitor calls. Lines are open 8am to 8pm Monday to Friday and 9am to 5pm Saturdays and Bank Holidays.

      By post
      AXA PPP healthcare
      PO Box 428
      Tunbridge Wells
      TN2 9ND

      By fax
      Documents can be faxed to the following number 01179 726095

      Travel

      Online
      You can contact Customer Service and start a claim by accessing our secure messaging service. You are also able to upload and send documents such as invoices and claim forms. Due to the sensitive nature of the information we receive, we cannot accept correspondence via email.
      Send us a message.

      For information on making a claim visit our Travel page

      By telephone
      When calling from overseas:
      Emergency medical assistance helpline 01892 513 999
      General travel claims helpline 01892 504 444
      If calling from UK 0345 602 0303

      We may record and/or monitor calls.
      Lines are open 8am to 8pm Monday to Friday and 9am to 5pm Saturdays and Bank Holidays. (UK time)

      By post
      AXA PPP healthcare
      PO Box 400
      Tunbridge Wells
      TN1 2WJ

      By fax
      Documents can be faxed to the following number +44 (0) 1892 596 780

    • Complaints

      We hope you never need to raise concerns about our service or any aspect of your membership with us.

      However, if you do, please contact us and we will do our best to resolve things for you.

      If you would like to know more information about our complaint resolution process please view our Complaints page.

      Call us

      Please call us on 0800 132203

      Write to us

      Complaint Resolution Department
      AXA PPP healthcare

      Phillips House
      Crescent Road
      Tunbridge Wells
      Kent, TN1 2PL

      Submit via Customer Online

      Log in to your dedicated Customer Online account and send us the details of your complaint under the ‘Complaint’ query type in the secure Inbox.

       

      Alternatively if you don’t wish to log in / register for Customer Online please inform us of your complaint online here.

      To help us resolve your complaint, we’ll need the following information:

      • Your name and membership number
      • A contact telephone number
      • A description of your complaint
      • Any relevant information relating to your complaint that we may not have already seen.
    • International members

      Please visit the
      AXA PPP International website for your contact information

    • Or, alternatively

      Contact us via:

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