Now is a testing time for employers and employees alike. But it’s also an opportunity to build a positive and more resilient culture.
Whether you’re planning a controlled return to the workplace or adjusting to new, remote ways of working, we’re here to help you meet the health and wellbeing needs of your teams. From health webinars to occupational health medical assessments, digital health coaching to anxiety counselling, we have the health and wellbeing services to support your managers and employees, and help your business thrive.
The government has set out guidance for bringing employees safely back into the workplace. Alongside these ‘Working safely during coronavirus (COVID-19)’ resources, we’ve created a risk assessment toolkit for you to use.
Our toolkit outlines three steps for you to follow to make sure you have the correct measures in place to enable a safe and successful return to work.
As an employer, you must maintain an up-to-date risk assessment for your business to address the risks presented by coronavirus transmission. And you must implement and maintain all reasonable control measures. So the toolkit also includes guidance and a risk assessment tool to help you meet your ongoing duty of care.
Many employees who are more vulnerable to the coronavirus should be able to safely return to the workplace with the correct control measures and adjustments in place, as guided by occupational health. To help your HR teams and line managers support everyone’s return and identify those members of staff who are more vulnerable, make use of our ‘COVID-19 health risk return-to-work questionnaire’ for employees.
The following pages summarise how our health and wellbeing services can benefit your business at this time. Speak to your account manager to discuss any of them, or talk through what you already have available. We’ll let you know how our health and wellbeing service provision develops as we continue to find our way through these times together.
For links to the latest advice and information about the coronavirus, including our guidance about COVID-19 testing, visit our information pages: axappphealthcare.co.uk/update-on-coronavirus/ and axappphealthcare.co.uk/update-on-coronavirus/testing/1
1Accurate to government guidance issued.
Completing your workplace risk assessments will help you put in necessary control measures. Our occupational health service is also here to help. We can provide clinical guidance so that you can continue to plan ahead for a controlled return to the workplace. Or for adjusting to new, remote ways of working.
Be sure your return-to-work procedures and control measures include simple ways to refer employees on for an occupational health independent medical assessment if they need one. For example, if an employee states a medical vunerability.
Our independent medical assessments (IMAs) are already delivered remotely, so you can expect high-quality support and guidance from our experienced clinicians. This might include suggestions for alternative working arrangements for you to consider.
If you have included access to the Occupational Health Manager Helpline as part of your occupational health service, tell your HR teams and managers to get in touch if they need to. Our advisers can answer any return-to-work questions as they arise, guide them about referrals, and help them meet their new duty-of-care requirements.
They can signpost them to Public Health England or local authority guidance. And they can pass questions about legislation and necessary control measures on to our experienced occupational health physicians, if needed.
Speak to your account manager to learn more.
Supporting a safe and healthy workplace
Available to existing AXA PPP healthcare occupational health customers, remote health surveillance assessments2 detect any negative changes in your employees’ health as a result of their work or workplace. Taking up to 30 minutes, each assessment builds a fuller picture of your employee’s ability to continue working safely, with or without adjustments.
Following government recommendations, we’ve combined Health and Safety Executive (HSE) remote-health-surveillance guidance with our clinical protocols and questionnaires so that we can offer comprehensive remote telephone assessments, for all appointments, as standard. Assessements include:
As per HSE guidance, remote assessment certificates will be valid for a set time. It’s worth remembering that remote assessments don’t mean your employee shouldn’t have a full face-to-face assessment when it’s safe.
2 These services are provided by AXA PPP healthcare is a trading name of AXA ICAS Occupational Health Services Limited. AXA ICAS Occupational Health Services Limited. Registered Office: 5 Old Broad Street, London EC2N 1AD, United Kingdom. Registered in England and Wales No. 1336017. Write to us at: AXA PPP healthcare, AXIS House, 23 St Leonard’s Road, Eastbourne, East Sussex BN21 3PX.
3 Guidance to continue within work with or without adjustments is valid for 12 months.
4 Guidance to continue within work with or without adjustments is valid for 3 months.
Supporting safe and healthy working
It’s as important to work safely and healthily at home as it is in the office. Our posture, position and equipment can directly affect our productivity. And setting up workstations badly can contribute to pain, strain and illness.
Book as needed
Our ad-hoc remote ergonomics assessments5 help identify the issues that may affect your employees’ health and provide guidance to set up an effective workstation. Our clinicians will assess your employee’s situation over the phone, taking into account any health concerns, their current work environment and job role. Specialist assessment areas include:
5 These services are provided by AXA PPP healthcare is a trading name of AXA ICAS Occupational Health Services Limited. AXA ICAS Occupational Health Services Limited. Registered Office: 5 Old Broad Street, London EC2N 1AD, United Kingdom. Registered in England and Wales No. 1336017. Write to us at: AXA PPP healthcare, AXIS House, 23 St Leonard’s Road, Eastbourne, East Sussex BN21 3PX.
6 Your employee must complete a pregnancy risk assessment first.
Small steps to a healthier you
We’re here to help you and your teams stay fit and well. Proactive Health Gateway is your employees’ health and wellbeing platform tailored to whatever they want to achieve.
Encourage your teams to register, or speak to your account manager to get started with the Gateway
Helping your people with life’s challenges
Through your EAP, your teams have access to secure counselling via phone or video appointments when they need them. And, because some problems are easier worked through than others, there’s no limit to the number of challenges they can discuss.
Our EAP portal, Be Supported, is rich with health content related to the coronavirus. Topics include health anxiety, self-isolation and adjusting to working from home. Please use them in your own internal communications.
If you have the EAP Premier service, your employees can benefit from a course of counselling which includes both phone and online options.
From furlough to financial worries, consumer issues to housing concerns, care of the elderly to changed shift patterns, the LifeManagementTM team is here to listen, guide and support. They won’t provide legal advice, but you can be confident they’ll give you ideas to help your line managers and employees go forward.
As your managers deal with new and unfamiliar situations, remind them that they can get get the guidance and confidence they need to approach team-management conversations in a proactive way, just with a call to their EAP.
Speak to your account manager to learn more
Expert help with severe cases
If you don’t have an EAP in place, or the severity of the situation falls outside your standard EAP service, our FirstCall service can help.
Perhaps you have an employee struggling to manage the isolation of working from home. Perhaps they’re dealing with a complex or unexpected bereavement. Perhaps anxiety about commuting or simply returning to work is getting to them. If you feel counselling support could help, First Call is here for you.
Speak to your account manager to learn more
Keep your teams happy, healthy and motivated
Encourage your teams to look after their health and wellbeing with a Health Check-in. This service offers an alternative to face-to-face health assessments to help keep your teams happy, healthy and motivated during the current situation.
While remote working provides flexibility, it comes with its own set of challenges. From anxiety and feelings of isolation to sedentary habits, there are a number of conditions which can affect productivity, stress and wellbeing.
Our Health Check-in includes a 20-minute phone or video health-risk assessment with a physiologist. Your employees will be rewarded with personal insight into the behaviour changes that could improve their ‘health age’ and reduce their risks.
Effectively manage and boost mental wellbeing
Looking after our mental wellbeing is essential at this time. Thrive helps boost your mental wellbeing and build resilience, so that difficult times can feel easier to manage. And, because it’s an app, Thrive is available 24/7. Because stress, anxiety and depression don’t stick to a schedule.
Helping your people understand their health
Knowledge is a great motivator. Once your employees know how simply they can make changes for the better to improve their health and wellbeing, the more likely they are to try them.
Our series of wellbeing seminars and workshops – all available for remote delivery – can be mixed and matched to give a boost to your existing wellbeing programme. Choose from a wide range of subjects including:
Expert support and guidance for managers
Being a manager brings many challenges. Our Manager Helpline7 connects your managers to the help and guidance they need when they want to support their teams.
With access to advice about mental health, life management and occupational health concerns, your managers can feel confident they’re dealing with unfamiliar or complex situations in a proactive way.
Example topics your managers might need help with:
If you have an existing employee assistance programme (EAP) or occupational health service with us, you already have access to manager consultancy or our Occupational Health Manager Helpline.7
7 This service is provided by AXA PPP healthcare is a trading name of AXA ICAS Limited. AXA ICAS Limited. Registered in England and Wales No. 2548573. AXA PPP healthcare is a trading name of AXA ICAS Occupational Health Services Limited. AXA ICAS Occupational Health Services Limited. Registered in England and Wales No. 1336017. Both companies Registered Office: 5 Old Broad Street, London EC2N 1AD, United Kingdom. Write to us at: AXA PPP healthcare, AXIS House, 23 St Leonard’s Road, Eastbourne, East Sussex BN21 3PX.
Practical help in mental health emergencies
When an employee has an accident at work, a first aider is usually on hand to help. But that’s not always the way with mental health issues. They’re unseen and often not openly discussed in the workplace, but this doesn’t make them any less serious.
Our fully accredited Mental Health First Aid – Aware four-hour course teaches individuals to spot, understand and help someone who’s experiencing a mental health issue, and can be delivered remotely so your managers can continue to support other members of the workforce, wherever they’re based.
For healthy changes that last
Sticking to the positive changes we make for our own good can be a challenge. But healthier people make more energised, positive and engaged colleaues. Health Coaching empowers your employees to live healthier lives as part of a more positive culture at work. Whether that’s by inspiring positive behaviour change to lose weight or manage stress. Motivating healthier eating, exercise and sleep habits. Or targeting known health risks, such as diabetes, through exceptional guidance and lifestyle support.
Health Coaching is especially designed for those who’ve had health risks identified during an AXA PPP healthcare telephone wellbeing assessment, and who may need a little extra motivation to make positive lifestyle changes.
Your people will get:
For the latest health information please visit our information page: axappphealthcare.co.uk/update-on-coronavirus/
Our ‘Support for you and your teams’ guide contains health and wellbeing resources for you to share in your internal communications. Take a look and see if there’s something there that could benefit your people today.
Speak to your account manager is you’d like to offer these services to your teams. Or, if you’re new to AXA PPP healthcare, you can speak to an account manager by emailing us at email@example.com or calling 01412 454010.