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The next generation of Nissan Cars is at the heart of the research and development operations at both Nissan’s Technical Centre Division (NTCE) in Cranfield and Nissan Design Europe (NDE) in Paddington, London. In 2012 Nissan's Technical Centre Division welcomed a new Vice President, an expansion in workforce and its highest workload and greatest variety of projects ever.
Nissan’s Human Resources department appreciated the challenges placed on their workforce. The Human Resources team sought to work collaboratively with AXA PPP healthcare to develop a broad health and wellbeing programme, focusing on prevention and mental health issues. The solution needed to work within existing budgets and deliver a high quality Occupational Health service that overcame all key challenges.
AXA PPP healthcare developed a proposal migrating the existing Occupation Health service to a remote referral model with case management, helping to speed up referrals, protect against relevant risks and support productivity in the workforce.
AXA PPP healthcare would work collaboratively with Nissan to effectively communicate and overcome any reservations around the removal of localised Occupational Health support. AXA PPP healthcare alongside Nissan sought to make positive, preventative health as integral to Occupational Health as the traditional regulatory, diagnostic and treatment elements. The solution included:
"We were aware the current Occupational Health provision needed adapting to suit our varied business environment but we did not have the expertise to create a bespoke service single-handedly. Our key account manager and the AXA PPP healthcare team worked with us every step of the way offering proposals, advice and support. The solution a service that was in keeping with Nissan’s ethos - innovation that excites."
Nissan through working with AXA PPP healthcare moved to a remote Occupational Health model and introduced a new Employee Assistance Programme to tackle psychological and practical issues. The launch of the Employee Health Gateway and a vibrant calendar of activity encouraged participation and individuals to take responsibility for their own health. This resulted in:
More efficient turnaround time of Occupational Health Adviser appointments and receipt of management advice letters. A comparable average referral of 5–7 working days where no further medical evidence has been required.
29% sustained utilisation of the Employee Health Gateway, demonstrating a high percentage of employees engaged in wellbeing and actively pursuing routes to better health.
A highly engaging volume of events aligned to the AXA PPP health calendar which was met with active participation from employees across both sites, including;
A Charity Cycle Challenge, covering a distance of 260 miles in three days, coupled with Wear it Red and Movember activity also raised awareness alongside £26,657.57
Over 95% of Employee Assistance calls answered in under 15 seconds, ensuring practical advice and support was available for Nissan employees.
Above all working collaboratively, and following a strategic review of services, AXA PPP healthcare and Nissan have managed to implement a health and wellbeing programme which employees have embraced. The Occupational Health provision ensures high quality service and matches the needs of the organization. The EAP offering gives anonymous help and guidance to support where stressful situations may emerge. Nissan have increased available services and improved quality within the existing budget.
AXA PPP healthcare has worked hard with Nissan Technical Centre Division and Nissan Design Europe to develop a truly consultative partnership and deliver effective solutions through strategic account management. Recognising wellbeing is ongoing. Next steps include:
Management Reporting – intelligence driven from our Employee Health Gateway and Employee Assistance Programmes will help Nissan identify and respond to the biggest health risks to their workforce. Recommendations are built on proven principles and rigorously tested practices.
Continued support to Nissan Technical Centre Division and Nissan Design Europe in managing the health of their employees, reducing sickness absence and improving per formance. Further consolidate and grow engagement with the Employee Health Gateway and Employee Assistance Programme encouraging employees to take responsibility for their wellbeing.
Jonathan Parsons, Human Resources Manager, Nissan Motor Manufacturing UK (Ltd): NTCE Division
Industry: ManufacturingNumber of Employees: 600Offices: Nissan’s Technical Centre Division (NTCE), Cranfield and Nissan Design Europe (NDE), Paddington, London.
Nissan is the largest car producer in the UK with a comprehensive European presence, employing more than 14,500 staff across design, research & development, manufacturing, logistics, sales and marketing.
Nissan is committed to innovation and development that is good for the environment, enhances safety, improves dynamic performance or provides greater life-on-board satisfaction.
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