International Emergency Medical Assistance Service (IEMAS)

Call +44 (0) 1892 513 999*

One phone call to the International Emergency Medical Assistance Service (IEMAS) from anywhere in the world can bring urgent help and medical advice to anyone covered by one of our travel policies who is sick or injured and in need of in-patient hospitalisation.†

Facilities are available to evacuate a patient to a suitable hospital for treatment or bring them back home if medically required.

How to get help

IEMAS is manned 24 hours a day and, in most cases, will be able to give you immediate advice. The advisers can also make things easier by putting you in touch with an English-speaking doctor, if necessary, who may help arrange treatment locally and ensure that current arrangements are satisfactory. Please make sure that when you contact the helpline you have your membership number to hand.

To make a claim

It is very important that if anyone covered by this policy is admitted to hospital whilst abroad to try to ensure that:

• someone contacts us within 24 hours; and
• any medical expenses over £1,000 are authorised as soon as possible.

We understand that contacting us within 24 hours could be difficult. If you are travelling alone and cannot make a call to us yourself please ask a representative from the hospital to call us with your details as soon as possible. This will allow us to offer any useful information and translation requirements to the hospital and give you peace of mind so that you can concentrate on getting better.

To make a claim you will require proof of travel, for example, the booking invoice or airline ticket as well as all original receipts, medical report certificates and other relevant documents.

If you, or someone else covered by this policy, decide to cut short your trip and return home for medical treatment, or for an operation that doesn't involve an emergency admission to hospital, then your policy will not cover the cost of returning home.

*Please note - calls to all numbers may be recorded in case of subsequent query.
†Please note - this service is strictly for medical emergencies only.