Introducing Health at Hand

Health at Hand is the exclusive 24/7 service for our members specially designed to give you expert information and peace of mind. We've hand-picked our Health at Hand team to create a group of healthcare professionals, including nurses, midwives, pharmacists and counsellors, who are all experts in their field. So no matter what you're concerned about, there'll be someone with the right experience and training on hand to help you.

Whenever you need a question answered or just need the peace of mind that comes from talking to someone we’re here for you. We’ve the latest information on specific illnesses,
treatments and medications, free fact sheets and leaflets as
well as wide ranging support from our selection of clinics.

Health at Hand does not diagnose or prescribe and it’s not set up to replace your GP, but we think you’ll find it a really useful and valuable part of your membership. Whether you’re concerned about your own health or that of family member, help is just a phone call away.

For more detailed information on our Health at Hand service please view the following video:

Call Health at Hand free on 0800 003 004 (freephone from a UK landline).  Lines are open 24/7*, 365 days a year, please remember to have your membership number to hand before you call.  If you are calling from abroad, the telephone number is: +44 (0)1737 815 197 (international call rates apply).

Alternatively you can email Health at Hand a question.

*Nurses: available 24 hours a day, 7 days a week.
Midwives and Pharmacists: available 8am - 8pm Monday to Friday.  8am - 4pm Saturday. 8am - 12pm Sunday
Counsellors: available 24 hours a day, 7 days a week

Choose from over 180 Health at Hand fact sheets.