How our Jersey and Guernsey Health Plans work

If you are an expat living in the Channel Islands requiring medical attention, the last thing that you want to be confronted with when making a claim is a set of complicated procedures to go through, in order to receive any treatment you may require. Thankfully, AXA PPP healthcare have an established healthcare network throughout the Channel Islands which will simplify this process and ensure that you receive the medical attention your require, with as little hassle as possible. Use this step-by-step guide to see how we make this possible for residents of Jersey and Guernsey.

Step 1

First, visit your GP in the Channel Islands. He or she will need to refer you to a specialist/medical practitioner before any necessary treatment can begin.

Step 2

Give us a call before you visit your specialist/medical practitioner or arrange any treatment. We'll quickly confirm you have enough cover and send you a partially completed claim form.*

Step 3

Now you can visit your specialist or medical practitioner to receive your treatment. He or she will complete the rest of the claim form and send it back to us for payment.

Step 4

If you need further treatment call us first. We'll confirm that your treatment is covered and let you know what happens next.

It really is that simple. So why not get a quote for our Channel Island Health Plan today?

AXA PPP International will settle the hospital bills direct.

If you become ill, you don't also want the worry of having to pay your medical bills yourself. AXA PPP International have created arrangements with hospitals in the Channel Islands of Jersey and Guernsey where we will settle these bills directly with them for you, saving you the hassle.

• Two weeks prior to admittance (whenever possible) contact our team of Personal Advisers and provide us with the Channel Islands hospital name, telephone number, fax number, contact name at the hospital and the name of the specialist or medical practioner.
• Explain to the hospital in the Channel Islands we will be contacting them. We will fax the claim form to the hospital. 
• Cover will be confirmed up to a maximum of 10 days, after which we will require further medical details.
• On admission show your membership card and ask the hospital to arrange direct settlement with AXA PPP International.
• On departure ask the hospital to send the original claim form* and account to AXA PPP International. Payment will be made direct to the hospital within 14 days of receipt.
• Ongoing out-patient treatment - We can, in some instances, continue to settle bills direct, eg for courses of radiotherapy no further claim form is required. Call us for details.
• Repeat in-patient treatment/day-patient treatment - A new claim form* is required for each and every stay, even if it is for the same condition.

*claim forms are not needed in some cases.